Organizational Intelligence: A Guide to Understanding the Business of Your Organization for HR, Training, and Performance Consulting
December 2009, Pfeiffer
Essential resources for training and HR professionals
Kenneth H. Silber and Lynn Kearny
A Guide to Understanding the business of your organization for HR, Training, and Performance Consulting
To succeed, those who practice as training, HPT, ID, OD, HR, or IT professionals must understand the "language of business," and the key business issues and measures of the organizations we work for. Organizational Intelligence shows how to use the proven Business Logics Model to gather and synthesize the information needed to understand organizations, and how to align our work to key business issues, explain it in appropriate language, and measure it in a meaningful way.
"Kearny and Silber have taken the complex interrelated aspects of a business and broken them into components and key questions that can help anyone understand the essence of that business." Julie O'Mara, past president, American Society for Training and Development
"This book should be in your professional library. It provides
models to understand how organizations work, and gives you tools to
increase your business acumen and think like the CEO. It's your
doorway to a seat at the table."
Dr. Roger M. Addison, CPT; past director, International Society for Performance Improvement, and past president, International Federation of Training and Development Organisations Ltd.
"Nobody can touch Ken Silber and Lynn Kearny for their clarity
of thought and their ability to communicate. Organizational
Intelligence provides the most useful, simple, and comprehensive
approach to understanding your clients. Whether you are a newcomer
or an old-timer, buy, borrow, or steal a copy. The job aids alone
are worth the price."
Thiagi (Dr. Sivasailam Thiagarajan), two-time ISPI president, Gilbert Awardwinning performance improvement guru
"Organizational Intelligence is the cornerstone text for the HPT
field we've been wanting for so long. It provides the
organizational context for the work we do in a way that is
understandable and useful. Both our new students and expert
professors love it."
Jamie D. Barron, Ed.D., chair, Training & Performance Improvement, Capella University
Part I Introduction to the Business Logics Model.
1 Why and How to Use the Model.
2. How to Gather Data.
Part II The Business Logics Model in Detail.
3. External Logic.
4. Economic Logic.
5. Strategy Logic.
6. Customer Logic.
7. Product Logic.
8. Process Logic.
9. Structural Logic.
Part III Case Study/Research.
10. Case Study.
Summary Job Aid (for each component of the model).
External Scan Worksheet.
Internal Scan Worksheet.
Lynn Kearny, CPT, has headed her own performance
consulting firm in Oakland California for over 25 years. She has
wide experience assessing organizational needs and designing and
developing performance improvement interventions. She also partners
with clients to plan and graphically facilitate meetings and think
tanks. She specializes in graphics to communicate complex and
abstract ideas in a clear, memorable way. Lynn has worked in North
America, Europe, Asia, and Africa. Clients include financial,
manufacturing, retail, high- tech, governmental, and non-profit
organizations. She has received numerous honors and awards from
ISPI (International Society for Performance Improvement), including
the coveted Outstanding Instructional Product award. Lynn served on
ISPI’s international board of directors and is currently
faculty for both of ISPI’s HPT Institutes. She has
contributed chapters and articles and published five books relating
to performance improvement.
She can be reached at email@example.com, Web page at http://www.ifvp.org/directory/lkearny/index.htm.
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