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Handbook of Human Resource Management in Government, 3rd Edition

ISBN: 978-0-470-48404-3
1056 pages
August 2010, Jossey-Bass
Handbook of Human Resource Management in Government, 3rd Edition (0470484047) cover image

The practice of public human resource management has evolved significantly in recent years due toincreased outsourcing, privatization, and the diminution of public employee rights. This thoroughly revised and updated edition of the classic reference Handbook of Human Resource Management in Government offers authoritative, state-of-the-art information for public administrators and human resource professionals. The third edition features contributions from noted experts in the field, including Donald E. Klingner, Mary E. Guy, Jonathan P. West, Jeffrey L. Brudney, Montgomery Van Wart, J. J. Steven Ott, Norma M. Riccucci, and many more.

Praise for the Handbook of Human Resource Management in Government

"This third edition of the Handbook of Human Resource Management in Government is an essential resource for scholars, practitioners, and general readers in need of concise summaries of up-to-date, cutting-edge, public personnel administration research. No other handbook on the market more concisely, more comprehensively, more clearly synthesizes this vast, rapidly changing field that remains so vital to effective government performance." —Richard Stillman, editor-in-chief, Public Administration Review

"The Handbook of Human Resource Management in Government comprehensively and seamlessly blends theory and practice. The result is a clear road map that can finally make HR a key player in helping thegovernment meet the unprecedented challenges facing our nation, our states, and our communities." —Bob Lavigna, vice president, Research, Partnership for Public Service, Washington, DC

"With each successive edition, Condrey's Handbook of Human Resource Management in Governmentbecomes a more essential tool for graduate students who wish to improve their understanding of this field. Condrey's own expertise has enabled him to take contributions from leading experts in the field and shape them into a reader that is comprehensive, engaging, and authoritative."
—Donald E. Klingner, University of Colorado Distinguished Professor, School of Public Affairs, University of Colorado at Colorado Springs; former president, American Society for Public Administration; and fellow, National Academy of Public Administration

"For anyone concerned with HRM in government, this updated and expanded volume is 'must reading.'"—Meredith Newman, president, American Society for Public Administration

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Tables, Figures, and Exhibits xi

Preface xv

Acknowledgments xix

The Editor xxi

The Contributors xxiii

Introduction: Toward Relevant Human Resource Management xxxix


1 The Changing Roles of the Human Resource Office 5
Carolyn Ban, Charles W. Gossett

2 Human Resource Management in a Human Capital Environment 27
R. Paul Battaglio Jr., Jared J. Llorens

3 Beyond Civil Service: The Politics of the Emergent Paradigms 45
Dahlia Lynn, Donald E. Klingner

4 Civil Service Reform in the United States: Patterns and Trends 73
J. Edward Kellough, Lloyd G. Nigro


5 Staffing the Bureaucracy: Employee Recruitment and Selection 99
Steven W. Hays, Jessica E. Sowa

6 Managing the Flexible Public Workforce: Issues and Implications 129
Sharon H. Mastracci, James R. Thompson

7 Valuing Diversity in the Changing Workplace 149
Mary E. Guy, Meredith A. Newman

8 Managing an Aging Workforce: Trends, Issues, and Strategies 171
Jonathan P. West

9 Managing Technology in the Context of Public Human Resources 199
David H. Coursey

10 Using Volunteers in the Workplace 231
Jeffrey L. Brudney


11 Going Beyond Human Resource Management Technique 261
David G. Carnevale, Kay Ham

12 Developing Practical Strategies for Maintaining Ethical Behavior 279
Mark D. Bradbury, Rex L. Facer II

13 Increasing Organizational Investment in Employee Development 299
Montgomery Van Wart

14 Understanding Organizational Climate and Culture 323
J. Steven Ott, Abdul M. Baksh

15 Conflict in the Workplace: Strategic Choices, Great Outcomes 349
Margaret S. Herrman

16 Working with Employee Unions 379
Robert M. Tobias

17 Managing Local Government Human Resources Around Catastrophic Events 403
Doug Goodman, P. Edward French, Stacey Mann


18 The Legal Issues in Human Resource Management 423
Jerry Hartman, Gregory W. Homer, Alisa H. Reff

19 Affirmative Action 455
Norma M. Riccucci

20 Sexual Harassment 475
Michele M. Hoyman, Jamie R. McCall

21 The Americans with Disabilities Act 491
Christine B. Ledvinka


22 Motivating Employees: The Role of the Manager 519
Arie Halachmi, Theo van der Krogt

23 Designing Effective Performance Appraisal Systems 555
Dennis M. Daley

24 Applying Effective Job Analysis Methods 587
Mark R. Foster

25 Conducting Assessment Centers 615
C. R. Swanson, Mark R. Foster

26 Using Work Management and Job Evaluation Systems 635
Gilbert B. Siegel

27 Designing and Creating an Effective Compensation Plan 663
Gilbert B. Siegel


28 Benchmarking Performance 691
David N. Ammons

29 Strategic Planning 715
Roger G. Brown

30 Conducting Practical Human Resource Management Research 735
Gary E. Roberts

31 Contracting for Human Resource Services: Outsourcing, Privatization, and Using Consultants 769
Glenn W. Rainey Jr.

32 Managing Employee Benefi ts: From Health Care to Pensions 817
N. Joseph Cayer

33 The Budgeting Process: The Role of the Human Resource Professional 835
Catherine C. Reese, Douglas J. Watson

Conclusion: Toward Effective Human Resource Management 861
Stephen E. Condrey

Online Resources 867

References 893

Name Index 983

Subject Index 989

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STEPHEN E. CONDREY, Ph.D., is senior associate and program director for human resource management with the University of Georgia's Carl Vinson Institute of Government. He is also adjunct professor of public administration and policy in the School of Public and International Affairs at the University of Georgia. He has over a quarter of a century experience in human resource management and has consulted nationally and internationally with over seven hundred organizations on personnel-related issues. He presently serves as editor-in-chief of the Review of Public Personnel Administration and is a member of the editorial board of Public Personnel Management.

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