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CompTIA A+ Complete Study Guide: Exams 220-701 (Essentials) and 220-702 (Practical Application)

ISBN: 978-0-470-48649-8
1152 pages
October 2009
CompTIA A+ Complete Study Guide: Exams 220-701 (Essentials) and 220-702 (Practical Application) (047048649X) cover image


Updated Coverage Includes Windows 7 Topics

This study guide includes updated content covering Windows 7 topics which were added to the CompTIA A+ exam in January, 2011.  The supplemental content includes additional review questions, additional practice exam questions, and an updated objectives map.

Two Exams in One Book!  A+ Essentials (220-701) and Practical Application (220-702)

Written by a team of industry experts, this unparalleled study guide offers you a systematic approach to preparing for the CompTIA A+ certification, and includes real-world scenarios, hands-on exercises, challenging chapter review questions, plus a CD with Sybex's custom test engine to reinforce all of the concepts you learn.

Get full coverage of all of the exam objectives for both the 220-701 and 220-702 exams, Inside this guide you'll learn how to:

  • Identify and understand PC system components, including motherboards, processors, memory, and cooling systems.
  • Identify and understand storage devices, power supplies, display devices, and adapters.
  • Install, configure, and troubleshoot desktops, laptops, and portable devices.
  • Install, configure, and troubleshoot printers.
  • Install and configure operating systems including Windows 2000, XP, Vista, and Windows 7.
  • General troubleshooting theory and preventive maintenance.
  • Troubleshooting operating systems, hardware, printers, and laptops.
  • Install, configure, and troubleshoot networks
  • Set up and maintain network security
  • Master essential operational procedures for PC technicians
  • Communicate professionally with co-workers and clients

Featured on the CD

  • Over 600 Practice questions
  • Six practice tests (3 for the 220-701, and 3 for 220-702)
  • Electronic flashcards
  • Entire book as a searchable PDF

Note: CD-ROM/DVD and other supplementary materials are not included as part of eBook file.

For Instructors: Teaching supplements are available for this title.

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Table of Contents


Assessment Test.

Chapter 1 Personal Computer System Components.

Chapter 2 Storage Devices, Power Supplies, and Adapters.

Chapter 3 Understanding Display Devices.

Chapter 4 Understanding Laptops and Portable Devices.

Chapter 5 Installing and Configuring Printers.

Chapter 6 Operating System Features and Interfaces.

Chapter 7 Installing and Configuring Operating Systems.

Chapter 8 Troubleshooting Theory and Preventive Maintenance.

Chapter 9 Troubleshooting Operating Systems, Hardware, Printers, and Laptops.

Chapter 10 Understanding Networking.

Chapter 11 Understanding Network Security Fundamentals.

Chapter 12 Understanding Operational Procedures.

Chapter 13 Installing, Maintaining, and Troubleshooting Hardware.

Chapter 14 Installing, Configuring, and Troubleshooting Laptops.

Chapter 15 Resolving Printer Problems.

Chapter 16 Operating System Structures and Commands.

Chapter 17 Operating System Utilities and Troubleshooting Issues.

Chapter 18 Installing and Troubleshooting Networks.

Chapter 19 System Security.

Appendix About the Companion CD.



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Author Information

Quentin Docter, A+, MCSE, CNE, CCNA, SCSA, is an IT consultant with over 15 years of IT experience. He has written several books for Sybex on topics including A+, Server+, Microsoft, and Solaris 9 certifications, as well as coauthoring Mastering Windows XP Professional and The Complete PC Upgrade and Maintenance Guide.

Emmett Dulaney, A+, Network+, Security+, MCT, is an assistant professor at Anderson University. He has written several certification books, including CompTIA A+ Complete Review Guide and CompTIA Security+ Study Guide. He is also a well-known certification columnist for Redmond magazine and CertCities.com.

Toby Skandier, A+, Network +, i-Net+, Server+, MCSE, CCNP, CCDP, CCSI, is founder of Talskan Technologies, LLC, a technical education provider based in North Carolina. He has coauthored numerous books for Sybex, including the bestselling Network Administrator Street Smarts and Network+ Study Guide.

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Download TitleSizeDownload
CompTIA A+ Windows 7 Supplement 2.99 MB Click to Download
Windows 7 update: Additional Review Questions 64.16 KB Click to Download
Windows 7 update: Additional Bonus Exam Questions 118.31 KB Click to Download
Windows 7 Update: Exam Objectives Map 201.32 KB Click to Download
Windows 7 update: Chapter 6 4.76 MB Click to Download
Windows 7 update: Chapter 7 3.63 MB Click to Download
Windows 7 update: Chapter 16 3.22 MB Click to Download
Windows 7 update: Chapter 17 3.96 MB Click to Download
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Do you think you've discovered an error in this book? Please check the list of errata below to see if we've already addressed the error. If not, please submit the error via our Errata Form. We will attempt to verify your error; if you're right, we will post a correction below.

ChapterPageDetailsDatePrint Run
1 51 Text correction: inaccurate description of Figure 1.33
The last sentence on the page, "Figure 1.33 shows the two sides of 16-bit RIMM module, including the aluminum heat spreaders" does not accurately describe the image in Figure 1.33.
It should read:
"Figure 1.33 shows a RIMM module, including the aluminum heat spreaders."
10/29/09 1st
2 96 Text correction: Incorrect transfer rate given for optical drives
Under "Optical Drive Data Rates," the second paragraph contains inaccuracies. It should read:

"The standard DVD-ROM 1X transfer rate is 1.3MBps, already nine times that of the comparably labeled CD-ROM. As a result, to surpass the transfer rate of a 52X CD-ROM drive, a DVD-ROM drive need only be rated 6X. DVD transfer rates of 16X are common."
10/29/09 1st
13 660 Clarification of discussion re: assigning SCSI ID numbers
In the last paragraph on the page, the second sentence, "You start by assigning your adapter an address." should read:
"You start by assigning your adapter an address, if necessary."

At the end of the same paragraph, a sentence was omitted that would clarify the sense of the last sentence. The rest of the paragraph should read as follows:
"This can be any number from 0 to 7 on an 8-bit bus, 0 to 15 on a 16-bit bus, and 0 to 31 on a 32-bit bus, as long as no other device is using that ID. An ID of 7 is always recommended for the host adapter. This ID has the highest priority for arbitration and therefore the host adapter will always take priority."
10/29/09 1st
Appendix 993 Correction to Appendix: About the Companion CD
Due to an error in editing, the "Electronic Flashcards" section mistakenly refers to Pocket PC and Palm versions of the flashcards. There are no such files on the CD.
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Instructors Resources
Wiley Instructor Companion Site
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