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The Art and Science of 360 Degree Feedback, 2nd Edition

ISBN: 978-0-470-48669-6
320 pages
January 2009, Pfeiffer
The Art and Science of 360 Degree Feedback, 2nd Edition (0470486694) cover image
More and more organizations are using 360-degree feedback to provide an opportunity to talk about key changes. This second edition of the best-selling book includes research and information that more accurately reflects who is using 360-degree feedback and where and how it is being used. In addition, the authors incorporate information about the impact of advances in technology and the more global and virtual work environment. This new edition includes case examples, tips, and pointers on preparing 360-degree feedback and information on how to implement it.
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List of Exhibits.


About the Authors.


Chapter One: The ABCs of 360-Degree Feedback.

Chapter Two: The Uses of 360-Degree Feedback: A Tool for Strategic Change.

Chapter Three: The Most Important Decision You Will Make: Choosing a Method for Collecting the Feedback.

Chapter Four: Using Interviews to Augment 360-Degree Feedback.

Chapter Five: Creating Champions: Selling the Idea to Others in the Organization.


Chapter Six: Gathering the Feedback: Tips on Administering the 360-Degree Process.

Chapter Seven: Holding Up the Mirror: Presenting the Feedback.

Chapter Eight: Creating Lasting Change: Follow-Up Activities.

Chapter Nine: Enhancing Performance Management Systems.

Resource A: Examples of 360-Degree Feedback.

Resource B: Checklist for Selecting a Questionnaire.

Resource C: Sample Worksheets for Feedback Analysis and Interpretation.


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Richard Lepsinger is president of OnPoint Consulting. He is coauthor of three books, including Flexible Leadership: Creating Value by Balancing Multiple Challenges and Choices, The Art and Science of 360 Degree Feedback, first edition, and The Art and Science of Competency Models.

Anntoinette D. Lucia is president of West End Consulting, Inc. She is the coauthor of two books, The Art and Science of 360 Degree Feedback, first edition and The Art & Science of Competency Models.

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