The Art and Science of 360 Degree Feedback, 2nd Edition
January 2009, Pfeiffer
About the Authors.
PART ONE: PREPARING TO USE 360-DEGREE FEEDBACK.
Chapter One: The ABCs of 360-Degree Feedback.
Chapter Two: The Uses of 360-Degree Feedback: A Tool for Strategic Change.
Chapter Three: The Most Important Decision You Will Make: Choosing a Method for Collecting the Feedback.
Chapter Four: Using Interviews to Augment 360-Degree Feedback.
Chapter Five: Creating Champions: Selling the Idea to Others in the Organization.
PART TWO: IMPLEMENTING A 360-DEGREE FEEDBACK SYSTEM.
Chapter Six: Gathering the Feedback: Tips on Administering the 360-Degree Process.
Chapter Seven: Holding Up the Mirror: Presenting the Feedback.
Chapter Eight: Creating Lasting Change: Follow-Up Activities.
Chapter Nine: Enhancing Performance Management Systems.
Resource A: Examples of 360-Degree Feedback.
Resource B: Checklist for Selecting a Questionnaire.
Resource C: Sample Worksheets for Feedback Analysis and Interpretation.
Anntoinette D. Lucia is president of West End Consulting, Inc. She is the coauthor of two books, The Art and Science of 360 Degree Feedback, first edition and The Art & Science of Competency Models.