Part I: Getting to Grips: Introducing Performance Coaching.

Chapter 1: Coaching for Performance.

Chapter 2: Getting the Process Right.

Chapter 3: Deciding What You Want to Achieve and Setting the Structure.

Part II: Does Your Face Fit?: The Personal Attributes of a Performance Coach.

Chapter 4: Starting the Relationship with Trust and Respect.

Chapter 5: Getting Your Hands Dirty: The Practical Skills of Performance Coaching.

Chapter 6: Advancing Your Skills: The Magic of Motivation.

Chapter 7: Equipping Your Coaching Toolkit.

Part III: Applying Performance Coaching.

Chapter 8: Getting the Best: Talent Management.

Chapter 9: Managing Change.

Chapter 10: Following the Organisational Life Cycle.

Chapter 11: Managing Careers.

Chapter 12: Getting the Best Out of Your Teams.

Part IV: Troubleshooting in Performance Coaching.

Chapter 13: Coping with Difficult Situations.

Chapter 14: Overcoming Negativity.

Chapter 15: Managing Organisational Problems.

Part V: The Part of Tens.

Chapter 16: Ten Steps to Performance Excellence.

Chapter 17: Ten Steps to Coaching Yourself.

Chapter 18: Ten Useful Resources.

Appendix: Forms.

Index.