Managing Facilitated Processes: A Guide for Facilitators, Managers, Consultants, Event Planners, Trainers and Educators
April 2009, Jossey-Bass
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Dorothy Strachan is a partner in Strachan-Tomlinson, a process consulting firm in Ottawa, Canada. She is the author of Making Questions Work and Process Design, both from Jossey-Bass.
Marian Pitters is the president of Pitters Associates, a management consulting firm located in Toronto, Canada.?She has authored a number of manuals on facilitation and public adjudication.