Managing Social Service Staff for Excellence: Five Keys to Exceptional SupervisionISBN: 978-0-470-52794-8
Paperback
220 pages
August 2010
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Acknowledgments.
Preface.
Chapter 1 Key 1: Apply What We Know.
Chapter 2 Key 2: Connect the Employee to the Mission.
Chapter 3 Key 3: Build a Support Structure.
Chapter 4 Key 4: Be a Leader.
Chapter 5 Key 5: Promote Success.
Chapter 6 Bad Apples and Underdogs.
Chapter 7 Enmeshment: The Worst-Case Scenario.
Chapter 8 How to Correct a Bad Situation.
Chapter 9 Building a New Team.
Chapter 10 Building and Maintaining the Foundation: The Administrators’ Chapter.
Appendix A: Sample Mission Statements.
Appendix B: Ideas for Employee Handbooks and Orientation.
Appendix C: Differences between a Professional Relationship and a Friendship.
Appendix D: Consumer Survey.
Appendix E: Consumer’s Family Survey.
Appendix F: How to Write Goals and Objectives for Individual Consumers.
Appendix G: Conducting a Mini Analysis.
Appendix H: Online Resources for Administrators and Supervisors.
References.
Author Index.
Subject Index.
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