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Coaching Skills for Nonprofit Managers and Leaders : Developing People to Achieve Your Mission

ISBN: 978-0-470-53079-5
340 pages
December 2009, Jossey-Bass
Coaching Skills for Nonprofit Managers and Leaders : Developing People to Achieve Your Mission  (0470530790) cover image
The only nonprofit orientation to coaching skills available, Coaching Skills for Nonprofit Leaders will provide nonprofit managers with an understanding of why and how to coach, how to initiate coaching in specific situations, how to make coaching really work, and how to refine coaching for long-term success.

Coaching Skills for Nonprofit Leaders offers practical steps for coaching leaders to greatness and complements the academic and theoretical work in nonprofit leadership theory. The book can be used by the coaching novice as a thorough topical overview or by those more experienced with coaching as a quick reference or refresher.

Based on the Inquiry Based Coaching™ approach, Coaching Skills will strengthen and expand the reader s ability to drive organization mission, while retaining the intrinsic values of the nonprofit culture and working towards outcomes that create a culture of discipline and accountability and empower others to be even more responsible, accountable, and self-motivated. This book uses accessible language, examples, case studies, key questions, and exercises to help:
  • Promote better relationships
  • Know when to delegate, direct and coach.
  • Balance directive and supportive styles of leadership for productive partnerships
  • Overcome fears and deal head-on with difficult situations and conflict.
  • Use coaching for performance improvement and on-the-job development.
  • Support independent thinking and personal reflection
  • Gain commitment and accountability from others and build teams
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Charts, Figures, Exercises, and Worksheets.

Acknowledgments.

Preface: A Note from the Authors.

Introduction: Why Coaching Now?

ONE What Coaching Can Bring to Your Role.

What a Coaching Manager Does Differently.

Using the Coaching Approach to Manage Others.

What Coaching Is Not.

How Coaching Differs from Other Ways of Developing Staff.

Opportunities to Coach.

The Approach We'll Be Using.

TWO Foundational Coaching Skills.

Skill 1: Listening.

Skill 2: Inquiring (the Skill of Inquiry).

Skill 3: Giving Feedback.

Skill 4: Sharing.

THREE The Coaching Framework.

The Framework: Short Version.

1. Clarify the Focus: Get to the Point.

2. Identify the Goal: Know Where the Conversation Is Heading.

3. Develop Solutions: Identify What's Needed to Get from A to B.

4. Create Accountability: Call Forth Commitment and Ownership.

Putting It All Together.

FOUR The Coaching Mind-Set.

Believing in Others.

Managing Needs.

Earning Trust and Showing Respect.

Staying Connected.

A Word About Confidentiality.

FIVE Knowing When to Use a Coaching Approach.

Providing Coaching for the Different Stages of Learning.

Coaching When the Manager Sets the Focus.

What to Do When Coaching Is Not Working.

More Opportunities to Coach.

SIX Coaching in the Nonprofit Workplace.

Coaching Up, Down, and Across the Organization.

Coaching and Self-Management.

Coaching in Difficult Situations.

Coaching Top Performers.

SEVEN What's Next: Developing a Coaching Culture in Your Organization.

What Is a Coaching Culture, and Why Bother with It?

Factors to Consider in Creating a Coaching Culture.

Conclusion.

Resource A: Coaching Manager Self-Assessment.

Resource B: Questions, Questions, and More Questions.

Resource C: Practicing Culturally Aware Coaching.

Resource D: Additional Information.

References.

About the Authors.

About CompassPoint Nonprofit Services.

About the Coaching and Philanthropy Project.

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Judith Wilson is one of only six hundred International Coach Federation–master certified coaches. She regularly provides leadership coaching and training globally.

Michelle Gislason is a senior project director at CompassPoint Nonprofit Services and a certified organizational coach.

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