The Five Most Important Questions Self Assessment Tool: Participant Workbook, 3rd Edition
November 2010, Jossey-Bass
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About Peter F. Drucker.
How to Use This Workbook.
Self-Assessment: The First Action Requirement of Leadership.
Question 1: What Is Our Mission?
Worksheet 1.1: What Is Our Current Mission?
Worksheet 1.2: Does Our Mission Need to Be Revisited?
Worksheet 1.3: What Are the Emerging Trends That Will Have the Greatest Impact?
Worksheet 1.4: What Are Our Opportunities?
Question 2: Who Is Our Customer?
Worksheet 2.1: Who Are Our Primary and Supporting Customers?
Worksheet 2.2: How Will Our Customers Change?
Worksheet 2.3: Are We Serving the Right Customers?
Question 3: What Does the Customer Value?
Worksheet 3.1: What Do Our Customers Value?
Worksheet 3.2: What Knowledge Do We Need to Gain from Our Customers?
Worksheet 3.3: How Will We Gather Information?
Question 4: What Are Our Results?
Worksheet 4.1: How Do We Defi ne Results?
Worksheet 4.2: How Do We Measure Results?
Worksheet 4.3: How Can We Improve Our Performance?
Question 5: What Is Our Plan?
Worksheet 5.1: What Is Our Mission?
Worksheet 5.2: What Are Our Goals?
Worksheet 5.3: What Is Our Plan to Achieve Results for the Organization?
Worksheet 5.4: How Will We Communicate Our Mission, Plan, and Results?
Glossary of Terms.
About Frances Hesselbein.
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The Five Most Important Questions Self Assessment Tool: Participant Workbook, 3rd Edition (US $30.00)
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