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Developing Emotional and Social Intelligence

ISBN: 978-0-470-54702-1
272 pages
November 2010, Pfeiffer
Developing Emotional and Social Intelligence (0470547022) cover image

Praise for Developing Emotional and Social Intelligence

"Anyone who wants to build leaders, individuals, and teams should buy this book and use the exercises! These exercises cut to the chase and show how to develop sustainable change."
—Pamela Siliato, director, Global Organization Development, Medtronic CardioVascular Sector

"Marcia Hughes and Amy Miller have done a great job of creating additional training exercises that can be used with powerful assessment tools. This resource will be a great addition to any trainer's toolkit for working in organizations."
—Steven J. Stein, Ph.D., co-author of the EISA and The EQ Edge

Exercises for leaders, individuals, and teams to develop emotional and social intelligence

Invest in developing individuals' and teams' emotional and social intelligence and watch the benefits to your entire organization accrue. Your people will communicate, resolve conflict, manage stress, and make decisions better. As leaders learn to influence, inspire, and motivate themselves and others, the entire organization will reach new levels of achievement.

Written for leaders, teams, organizations, and other skilled professionals responsible for helping people achieve their best, Developing Emotional and Social Intelligence: Exercises for Leaders, Individuals, and Teams offers practical exercises you can use for building emotional and social intelligence in your clients and your organizations.

Built around the most widely-used assessments, the thirty-six experiential exercises help develop effective individual emotional intelligence skills relating to the five factors measured by the Emotional Intelligence Skills Assessment (EISA) and the seven team emotional and social competencies measured by the Team Emotional and Social Intelligence Survey® (TESI®). Other popular assessments are discussed as well. Many of the exercises can be easily modified to meet a wide range of developmental needs.

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On the Web.

Acknowledgments.

Introduction.

PART ONE: Developing Emotional and Social Intelligence with Individuals and Teams.

Chapter 1 Getting the Most from This Resource.

Chapter 2 Supporting Your ESI Work: Using Assessments.

PART TWO: Exercises to Use in Developing Emotionally Intelligent. Leaders and Individuals, Organized in the Five Categories of the EISA.

Chapter 3 Perceiving.

3.1 Emotional Congruence.

3.2 Emotions Bingo.

3.3 Acknowledging Ambivalence

Chapter 4 Managing.

4.1 Success in Managing Emotions.

4.2 From Emotional Intensity to Curiosity.

4.3 The Essential Conversation.

Chapter 5 Decision Making.

5.1 Emotions Inform Decisions.

5.2 Who's in Control—You or Your Impulses? Developing Self-Mastery.

5.3 Decision Making, Emotions, and Thinking Styles.

Chapter 6 Achieving.

6.1 Emotional Well-Being.

6.2 Collaborating.

6.3 Aligning Your Power.

Chapter 7 Influencing.

7.1 Be a Magnet.

7.2 Engaged Listening.

7.3 Achieve Your G.O.A.L. with Effective Feedback.

PART THREE: Exercises to Build Emotionally Intelligent Teams, Organized in the Seven Categories of the TESI®.

Chapter 8 Team Identity.

8.1 Team Identity Scavenger Hunt.

8.2 Walk in My Shoes.

8.3 Building Team Values.

Chapter 9 Team Motivation.

9.1 Success Through Being on Target.

9.2 Attitude Rules Motivation.

9.3 Focusing on Inspiration.

Chapter 10 Team Emotional Awareness.

10.1 Name That Emotion.

10.2 Noticing Emotions.

10.3 Paying Attention to Us.

Chapter 11 Team Communication.

11.1. Listening with the Ears of Your Heart.

11.2. Diversity Mania.

11.3. Turn Off Email!

Chapter 12 Team Stress Tolerance.

12.1 Work and Play.

12.2 When the Internet Is Down.

12.3 Energizers and Stress Triggers.

Chapter 13 Team Conflict Resolution.

13.1 SWOT Your Team Conflict.

13.2 Judging or Open-Minded?

13.3 To Confront or Not to Confront.

Chapter 14 Positive Mood.

14.1 Cultural Fest.

14.2 Recognition Cubes.

14.3 Rounds of Appreciation.

Conclusion.

Appendix: Feelings Vocabulary.

Resources.

References.

About the Authors.

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Marcia Hughes is president of Collaborative Growth, a firm specializing in emotional intelligence, team building, leadership development, conflict resolution, and keynotes. She holds a J.D. with honors from George Washington University and a master's degree in psychology from the University of Colorado.

Amy Miller, M.A., has years of experience working with corporate, governmental, and nonprofit leaders and is an executive coach and leadership consultant in private practice.

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