Developing Emotional and Social Intelligence
November 2010, Pfeiffer
PART ONE: Developing Emotional and Social Intelligence with Individuals and Teams.
Chapter 1 Getting the Most from This Resource.
Chapter 2 Supporting Your ESI Work: Using Assessments.
PART TWO: Exercises to Use in Developing Emotionally Intelligent. Leaders and Individuals, Organized in the Five Categories of the EISA.
Chapter 3 Perceiving.
3.1 Emotional Congruence.
3.2 Emotions Bingo.
3.3 Acknowledging Ambivalence
Chapter 4 Managing.
4.1 Success in Managing Emotions.
4.2 From Emotional Intensity to Curiosity.
4.3 The Essential Conversation.
Chapter 5 Decision Making.
5.1 Emotions Inform Decisions.
5.2 Who's in Control—You or Your Impulses? Developing Self-Mastery.
5.3 Decision Making, Emotions, and Thinking Styles.
Chapter 6 Achieving.
6.1 Emotional Well-Being.
6.3 Aligning Your Power.
Chapter 7 Influencing.
7.1 Be a Magnet.
7.2 Engaged Listening.
7.3 Achieve Your G.O.A.L. with Effective Feedback.
PART THREE: Exercises to Build Emotionally Intelligent Teams, Organized in the Seven Categories of the TESI®.
Chapter 8 Team Identity.
8.1 Team Identity Scavenger Hunt.
8.2 Walk in My Shoes.
8.3 Building Team Values.
Chapter 9 Team Motivation.
9.1 Success Through Being on Target.
9.2 Attitude Rules Motivation.
9.3 Focusing on Inspiration.
Chapter 10 Team Emotional Awareness.
10.1 Name That Emotion.
10.2 Noticing Emotions.
10.3 Paying Attention to Us.
Chapter 11 Team Communication.
11.1. Listening with the Ears of Your Heart.
11.2. Diversity Mania.
11.3. Turn Off Email!
Chapter 12 Team Stress Tolerance.
12.1 Work and Play.
12.2 When the Internet Is Down.
12.3 Energizers and Stress Triggers.
Chapter 13 Team Conflict Resolution.
13.1 SWOT Your Team Conflict.
13.2 Judging or Open-Minded?
13.3 To Confront or Not to Confront.
Chapter 14 Positive Mood.
14.1 Cultural Fest.
14.2 Recognition Cubes.
14.3 Rounds of Appreciation.
Appendix: Feelings Vocabulary.
About the Authors.
Amy Miller, M.A., has years of experience working with corporate, governmental, and nonprofit leaders and is an executive coach and leadership consultant in private practice.
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