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Getting Change Right: How Leaders Transform Organizations from the Inside Out

Seth Kahan, Bill George (Foreword by)
ISBN: 978-0-470-55048-9
256 pages
May 2010, Jossey-Bass
Getting Change Right: How Leaders Transform Organizations from the Inside Out  (0470550481) cover image

Description

An innovative communication method for making change happen in any organization

Getting Change Right presents a new view of leadership communication that says change doesn't flow top-down, bottom-up, or sideways, but inside-out. This is how change spreads through a complex system successfully-the other options are force or failure. Based on years of experience with organizations around the world, change expert Kahan presents a new model of communication, one that moves from a transactional view of information exchange to a collaborative construction of shared understanding. When the right people are having the right conversations and interactions, then they act in concert even though the situations they confront independently are impossible to predict or coordinate. This dynamic practitioner's guide to implementing change

  • Presents the innovative co-creation communication model for creating change
  • Reveals how communicating with a company's most valuable players is at the heart of organizational change
  • Draws on the author's wealth of experience with Fortune 100 companies, leading government agencies, and associations

Getting Change Right offers business insights and field-tested, practical techniques that can be put to work immediately.

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Table of Contents

List of Figures.

Foreword (Bill George).

Introduction.

1 Creating Rapid Widespread Engagement

Expert Input: Ken and Mary Gergen on Social Construction and Leading Change.

Expert Input: Steve Denning on Operating Without Budget or Authority.

2 Communicating So People Get It and Spread It.

Expert Input: Rick Stone on the Power of Story.

3 Energizing Your Most Valuable Players.

Expert Input: Jim Wolfensohn on Talking to Everyone.

4 Understanding the of Change.

Expert Input: Madelyn Blair on Storylistening for Reconnaissance.

5 Accelerating Change Through Performance Communities.

Expert Input: Etienne Wenger on Communities of Practice.

6 Generating Dramatic Surges in Progress.

Expert Input: Lesley Shneier on the World Bank's Knowledge Fairs

7 Breaking Through Logjams.

Expert Input: Larry Forster on the Competency for Collaboration

8 WorkLifeSuccess in the Midst of Change.

Expert Input: John Kotter on the Greatest Positive Impact.

Appendix A: Sample Strategic Engagement Plan.

Appendix B: JumpStart Storytelling.

Notes.

Acknowledgments.

About the Author.

Index.

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Author Information

SETH KAHAN is an international speaker, trainer, and consultant who has worked with CEOs and senior leaders responsible for large-scale change around the world. He is the author of Fast Company's expert blog "Leading Change" (SethFast.com), and a regular contributor to the Washington Post column "On Success" (SethPost.com). He is an Associate of the Taos Institute. Kahan received the designation Visionary by the Center for Association Leadership, and The Society for the Advancement of Consulting has recognized him as a Thought-leader and Exemplar in the field of Change Leadership.

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Related Websites / Extra

Author BlogSeth Kahan's Fast Company Blog
Author WebsiteVisit Seth Kahan's Website
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Press Release

June 04, 2010
Getting Change Right

Change has become a term that is carelessly thrown around to inspire people and give them hope for something better, yet too often change fails to implement. Seth Kahan has seen this happen too many times in his successful career as a trainer and consultant, and recognized that a major paradigm shift needed to occur for change to change. 

Getting Change Right (Jossey-Bass; $27.95; May 2010) presents a new view of leadership communication that says change doesn't flow top-down, bottom-up, or sideways, but inside-out. When the right people are having the right conversations and interactions, then they act in concert even though the situations they confront independently are impossible to predict or coordinate. This is how change spreads through a complex system. 

“With Getting Change Right, I’m hoping to challenge readers with a new model of communication, one that moves from a transactional view of information exchange to a collaborative construction of shared understanding,” explains Kahan, who writes the Leading Change blog for Fast Company. “Instead of presenting a message and hoping it arrives, I propose that we talk together to recognize what this will mean to each of us.” This shift in leadership communication forms the basis of Getting Change Right. 

Kahan's experience with Fortune 100 companies, leading government agencies, and innovative associations has shown him that there is a whole different way to approach change that leads to dramatic success. It feeds on authentic face-to-face conversations among those whose understanding and behavior has critical impact, as well as dramatic events that capture the spirit of the change and spread it in powerful surges. This approach is just as much about listening as it is about telling – a process Kahan calls co-creation.

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