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The Remedy: Bringing Lean Thinking Out of the Factory to Transform the Entire Organization

ISBN: 978-0-470-55685-6
272 pages
July 2010
The Remedy: Bringing Lean Thinking Out of the Factory to Transform the Entire Organization (0470556854) cover image
Winner of the Shingo Prize for Excellence in Quality Improvement

-From the Shingo judges:

This work has an extremely widespread application as the tools, techniques, and methods described are at a level that achieves the goals of Lean and operational excellence without tying them down to a specific industry or work stream. The book provides practical knowledge for  lean champions, managers, and executives driving toward operational excellence enterprise-wide.  The story format, and the presentation of this material was excellent, and the avoidance of lean and operational excellence jargon gives the book a wide appeal…it is a pleasure to read.

The Sequel to the Influential “Lean” Business Novel Andy & Me

The Remedy is a compelling a business fable that   shows how Lean quality improvement business practices—traditionally associated with manufacturing--can dramatically improve the service areas of your business-including design, engineering, sales, marketing and all processes in between. 

Written by Pascal Dennis, a leading Lean consultant, the story follows Tom Pappas and Rachel Armstrong, senior leaders at a desperate automotive company as they try to implement a Lean management system across an entire platform, the Chloe, a breakthrough "green" car. The future of the company is at stake. Can Tom and Rachel, supported by Andy Saito, a retired, reclusive Toyota executive, regain the trust and respect of the customer? Can a venerable but dying company implement Lean practices to every part of their business and learn a new, more effective way of managing?

  • Shows you how to use the Lean quality improvement method to fix not just a manufacturing system, but an entire company, including management, design, marketing, and supply chain
  • Written by Pascal Dennis, author of four books on Lean practices and winner of the coveted Shingo Prize for outstanding research contributing to operational excellence
  • Originally developed by Toyota, the Lean approach to quality improvement has gained a worldwide following and helped turn around enumerable struggling businesses
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Acknowledgments.

About the Author.

Preface.

1 Motor City Sadness.

Overview of Lean fundamentals.

How Lean looks different in white-collar environments vs. the factory.

Waste in health care and the restaurant business.

2 Lotus Land.

The nature of big companies.

Big Company Disease.

Obstacles to transforming big companies.

Role of the Shusa.

3 What Have I Learned?

Lean fundamentals.

Lean thinking—core mental models.

Waste in business processes.

Introduction to problem solving.

Nature of transformation.

4 How Will We Change Their Thinking?

Reflections on how to deepen and extend mental models.

The nature of value and waste in knowledge work.

Grasping the situation by going to see for yourself.

Basics of system thinking.

5 Focus and Alignment—When You're a Jet, You're a Jet.

Fundamentals of strategy deployment.

Defining True North, our strategic and philosophical objective.

How strategy making actually works in organizations.

How the New York Jets might apply strategy deployment.

6 Cluing into Chloe.

Politics in large organizations.

Creating a shared vision.

Strategy deployment in action.

Deploying targets and tactics through Catchball.

7 A Trip to Boston to Dispel the Fog.

Role of the leader.

The Water Ring model.

How complex systems fail—and succeed.

The Four Rules—Standards, Connections, Pathways, Improvement.

The Remedy to Big Company Disease.

8 Marketing—Leaning Out the Mad Men.

Marketing basics.

Mental models in marketing.

Waste and value in marketing.

Yamazume.

Takt, flow, and pull in Marketing.

Expected, Specified, and Delightful Value.

9 Design and Engineering—Making Knowledge Flow.

Mental models in Design.

Value and waste in Design and Engineering.

Production physics—implications for Design.

Small batch learning.

Takt, flow, and pull in Design.

Set-based concurrent engineering.

10 Nick Papas Falls into the Abyss.

Mental models in health care.

Value and waste in health care.

Lean fundamentals in health care.

Our health-care mess—root cause and countermeasures.

The Four Capabilities.

The Remedy to Big Company Disease–reprise.

11 My Beautiful Mind—Leaning Out Our Supply Chain.

Mental models in supply chain.

The Nash equilibrium.

The importance of information flow.

The Groundhog Day Effect.

The Bullwhip Effect—causes and countermeasures.

What is heijunka?

Process and system kaizen.

12 Dealers, Spielers, and Concealers.

Mental models in retail.

Principles of lean provision.

Provision/consumption maps.

Politics in large organizations.

Financial aspects of Lean.

Possible effects of standard cost accounting.

Lean in Human Resources.

13 Scylla and Charybdis.

Politics in large organizations.

14 Be My Phenomena.

Nature of transformation.

Ethics.

The cardinal virtues.

Lean leadership.

Glossary.

References. 

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Pascal Dennis is the President of Lean Pathways Inc., a successful international consultancy, and the author of three previous books on Lean management, all of which have won the coveted Shingo Prize for outstanding research in the field of operational excellence. His clients include Fortune 500 companies like Kimberly- Clark, Lockheed Martin, and Magna International, as well as leading health care, construction, and financial services firms. Dennis learned the Toyota Business System in leadership positions at Toyota Cambridge, one of Toyota's best plants, and has worked with leading Toyota senseis in North America and Japan.
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July 06, 2010
The Remedy

Author Pascal Dennis speaks to what readers should expect to learn in his new book, The Remedy, a business novel about bringing Lean thinking to your organization.

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