White Space Revisited: Creating Value through Process
December 2009, Pfeiffer
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Other Available Formats: Hardcover
Foreword (Paul Harmon).
Preface (Geary Rummler).
About the Authors.
PART ONE White Space Revisited.
1 The Silver Anniversary of Process.
2 Process in a Value Perspective.
3 The Value Creation Hierarchy.
4 Developing the Value Creation Architecture of a Business.
5 Process Management in the Value Creation Context.
PART TWO Designing or Improving the Value Machine.
6 A Framework and Methodology for VCS Design.
7 RPM Walk-Through: Align, Analyze, Design.
8 RPM Walk-Through: Commit, Build, Enable, Adopt.
9 Other RPM Applications.
10 Designing Improvement Capability.
PART THREE Implications.
11 Process and the IT Department.
Afterword It’s Not Over. . .
List of Acronyms.
About Performance Design Lab.