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Managing the Millennials: Discover the Core Competencies for Managing Today's Workforce

ISBN: 978-0-470-56393-9
192 pages
February 2010
Managing the Millennials: Discover the Core Competencies for Managing Today


A valuable tool for anyone who wants to effectively manage and motivate twenty-something workers

Many books are being published on how to manage employees of the "millennial" generation, but the solutions offered are anecdotal at best. Backed by years of serious research, Managing the Millennials provides managers of all ages with specific recommendations and tools for engaging this burgeoning demographic-some 78 million strong. Each chapter shares relevant interviews, case studies, and offers research-backed ideas and best practices to help any organization and their leaders address the challenges generational diversity presents.

Answering the perplexing question of how does one lead and manage younger employees, this book

  • Offers research-based guidance on getting the most from twenty-something employees
  • Answers common questions and outlines practical solutions for building better relationships between the younger workers and the people who manage them
  • Includes a Special Offer with immediate benefit to readers: access to the authors' Generational Rapport Inventory (GRI), a tool that measures a managers competencies and identifies strengths and weaknesses in dealing with Millennials.
  • Accompanied by an associate web site, leadingthemillennials.com, offering a weekly blog addressing generational diversity issues in the workplace

Insightful and practical, Managing the Millennials is a valuable tool for millions of managers globally whose job it is to manage and motivate their twenty-something workers.

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Table of Contents

Foreword (Cameron Johnson).


Introduction Close Encounters with a Different Kind.


CHAPTER 1 The Millennials and You.

CHAPTER 2 Aren’t We All Just the Same?

CHAPTER 3 The Effective Managers versus the Challenged Managers.

CHAPTER 4 The Points of Tension between Managers and Millennials.


CHAPTER 5 When Letting Them Have It Their Way Makes Sense.

Flexing with the Autonomous. 

CHAPTER 6 Rewarding the Right Things in the Right Ways.

Incenting the Entitled.

CHAPTER 7 They Are at the Head of the Creative Class.

Cultivating the Imaginative.

CHAPTER 8 First Them, Then You.

Engaging the Self-Absorbed.

CHAPTER 9 Fragile, Handle with Care.

Disarming the Defensive.

CHAPTER 10 It Is Not Always about You.

Self-Differentiating from the Abrasive.

CHAPTER 11 The Big Picture Does Not Exist until You Help Them See It.

Broadening the Myopic.

CHAPTER 12 Ambiguity Is Their Kryptonite.

Directing the Unfocused.

CHAPTER 13 They Want to Know "Why" before "What".

Motivating the Indifferent.


CHAPTER 14 Building a Millennial-Friendly Culture.



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Author Information

Chip Espinoza is Chief Executive Officer of GeNext Consulting, a subsidiary of LeadershipTraQ. He teaches Leadership in the Hobbs Leadership Program at California State University, Long Beach. He consults to a range of clients from the Boeing Company to the Special Olympics. He frequently keynotes at corporate events, conferences, and organizations across the country on his research about Millennials and their value to organizations. Chip's doctoral dissertation is on the subject of managing Millennials.

Mick Ukleja, PhD, is the founder and President of LeadershipTraQ, a leadership consulting firm. He cofounded the Ukleja Center for Ethical Leadership at California State University, Long Beach, which promotes ethics across the curriculum. He is the coauthor of Who Are You? What Do You Want?: Four Questions That Will Change Your Life and The Ethics Challenge: Strengthening Your Integrity in a Greedy World. He has worked with entrepreneurs and corporate executives of both profit and non-profit organizations. He also serves as Chairman of the Board of Trustees for The Astronauts Memorial Foundation at the Kennedy Space Center, which oversees the Center for Space Education.

Craig D. Rusch, PhD, is Professor of Anthropology at Vanguard University in Costa Mesa, California. Craig holds a PhD in social networks from the University of California, Irvine. Dr. Rusch has been published in leading academic journals within his field including the American Anthropologist and the Proceedings of the National Academy of Sciences of the United States of America. He specializes in cognitive science and organizational culture and psychology.

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