Developing Your Conflict Competence: A Hands-On Guide for Leaders, Managers, Facilitators, and Teams
January 2010, Jossey-Bass
"A must-have guidebook for the new age of global business. This
book shows every leader how to turn feelings of fear into feelings
of safety, suspicion into trust, and competitiveness into
--Jim Kouzes, coauthor of the best-selling book The Leadership Challenge and Dean's Executive Professor of Leadership, Leavey School of Business, Santa Clara University
"Craig Runde and Tim Flanagan use their vast experience to give
us Developing Your Conflict Competence. Move beyond negative
workplace conflict to positive and constructive outcomes with the
simple tools and suggestions in this must-read field guide!"
--Marshall Goldsmith, best-selling author of What Got You Here Won't Get You There, Succession: Are You Ready?, and the upcoming MOJO
"I've read the authors' first two books, Becoming a Conflict
Competent Leader and Building Conflict Competent Teams. Their
latest book pulls it all together by providing models, examples,
and thought-provoking insight. It will be required reading for my
senior management team."
--Deborah Jallad, president/chairman, Accredited Surety and Casualty Company, Inc.
Preface: What’s a Hands-On Guide and Why Should
I Be Interested? ix
1 Introduction 1
2 Cognitive Aspects of Conflict 11
3 The Emotional Side of Conflict 33
4 Engaging Conflict Constructively 71
5 Team Conflict Competence 139
6 Organizational Conflict Competence 215
The Authors 253
About the Center for Creative Leadership 267
Craig E. Runde is director of the Center for Conflict Dynamics at Eckerd College.
Tim A. Flanagan is director of Custom Programs at the Leadership Development Institute at Eckerd College.
Runde and Flanagan are the authors of Building Conflict Competent Teams and Becoming a Conflict Competent Leader (both from Jossey-Bass). Visit the authors' web site at www.conflictcompetent.com.
The Center for Creative Leadership (CCL®) is a top-ranked, global provider of executive education that develops better leaders through its exclusive focus on leadership education and research. Founded in 1970 as a nonprofit, educational institution, CCL helps clients worldwide cultivate creative leadershipthe capacity to achieve more than imagined by thinking and acting beyond boundariesthrough an array of programs, products, and other services.