Managing Complex Projects
Managing complex projects not only takes know-how on the part of project managers, but it also requires that they be willing and able to adapt to change, harness their ability to innovate at a moment's notice, and summon their determination to see a job to completion. This is the book that makes sense out of the complexities that plague today's project managers. It clearly lays out a blueprint to demystify what can be an overwhelming process into manageable strategies that, if cultivated, become second nature.
Based on principles set forth in the bestselling Project Management: A Systems Approach to Planning, Scheduling, and Controlling, Tenth Edition, this easy-to-follow guide will revolutionize the way you view and practice project management. It introduces the acclaimed Kerzner Approach®, demonstrating how it empowers you with the skills needed to ensure that projects are completed successfully. Most importantly, it shows you how to manage complex projects more effectively.
The International Institute for Learning/Wiley Series in Project Management features the most innovative, tested-and-proven approaches to project management, all explained in clear, straightforward language. The series offers new perspectives on solving tough project management problems as well as practical tools for getting the job done. Each book in the series is drawn from the related IIL course and is written by noted project management experts and bestselling authors such as Harold D. Kerzner, Frank P. Saladis, and Carl Belack.
International Institute for Learning, Inc. (IIL).
Chapter 1: PROJECT MANAGEMENT FRAMEWORK.
The Complexity of Defining Complexity.
Components of Complex Projects.
The Triple Constraint.
Secondary Success Factors.
Other Success Factors.
The Modified Triple Constraint.
Prioritization of Constraints.
Types of Project Resources.
Three Critical Requirements.
Problem Identification and Solution.
The "Traditional" Project.
The "Nontraditional" (Complex) Project.
Why Traditional Project Management Must Change.
Traditional versus Complex Projects.
The Need for "Value" as a Driver.
The Benefi ts of "Value" as a Driver.
Elements of Complexity.
Types of Virtual Teams.
Virtual Team Competencies.
Virtual Team Myths.
Customer RFP Requirements.
The Need for Business Solution Partners.
Before and After Engagement Project Management.
Percentage of Projects Using Project Management.
Possible Complex Project Outcomes.
Long-Term Globalization Project Management Strategy.
Global versus Nonglobal Companies.
Quantity of Tools.
Project Management Software.
Areas of Best Practices.
The Collective Belief.
Chapter 2: INTEGRATION MANAGEMENT.
Changes in Focus.
Project Sponsorship (1 of 2).
Project Sponsorship (2 of 2).
Enterprise Environmental Factors.
Organizational Process Assets.
Weaknesses in Leadership Skills.
Project's Business Case.
Alignment of Goals.
Go and No-Go Decision Points.
Poor Project Performance.
Project Plan Ownership.
The Project Plan: Summary Levels.
Project Management Plan.
Identification of Deliverables.
Change Control Meetings.
Partnerships and Alliances.
Ability to Change.
Chapter 3: SCOPE MANAGEMENT.
Changing Product Requirements.
The Project Plan: Work Package Levels.
Work Performance Information.
Chapter 4: TIME MANAGEMENT.
Purpose of Schedule.
Types of Schedules.
Published Estimating Data.
Project Management Software.
Top-Down versus Bottom-Up Estimating.
Duration versus Effort.
Schedule Compression Techniques.
Chapter 5: COST MANAGEMENT.
The Basis for Project Funding.
Multiple Funding Sources.
Use of Earned Value Measurement.
Chapter 6: HUMAN RESOURCES MANAGEMENT.
Conflicts over Objectives.
Wage and Salary Inconsistencies.
Shifting of Key Personnel.
Quantity of Resources.
Quality of the Resources.
Availability of Resources.
Control of the Resources.
Chapter 7: PROCUREMENT MANAGEMENT.
Control of Vendors.
Regulations Governing Vendor Selection.
Impact of Stakeholders.
Adversarial Procurement Positions.
Multiple Contract Types.
Chapter 8: QUALITY MANAGEMENT.
Different Life Cycles.
New Quality Boundaries.
Chapter 9: RISK MANAGEMENT.
Complexity, Uncertainty, and Risk.
Unequal Contingency Planning.
Multiple Options Analysis.
Determining Risk Response Strategies.
Monitoring and Controlling Risk.
Chapter 10: COMMUNICATIONS MANAGEMENT.
Getting Stakeholder Agreements.
Stakeholder Issues and Challenges.
Making Bad Assumptions.
Another Bad Assumption.
Stakeholder Management Responsibility.
Changing Views in Stakeholder Management.
Life-Cycle Stakeholder Management.
Stakeholder Management—Macro Level.
Stakeholder Management versus Customer Loyalty.
Stakeholder Management—Micro Level.
Classification of Stakeholders.
Tiered Stakeholder Identification.
Managing Stakeholder Expectations.
Managing Stakeholder Expectations: The Design of Health Care Products.
Perform Stakeholder Analysis.
Perform Stakeholder Engagements.
Defining Key Performance Indicators (KPIs).
Prioritizing Stakeholders' Needs.
Stakeholder Information Flow.
Reporting KPI Data.
Summarized KPI Milestones.
Project Review Meetings.
Stakeholder Scope Change Requests.
Enforcing Stakeholder Agreements.
Stakeholder Debriefing Sessions.
Satisfaction Management Survey Factors.
Complex Project Management Skills.
Three Critical Factors for Successful Stakeholder Management.
Successful Stakeholder Management.
Failures in Stakeholder Management.
Carl Belack, PMP, is a Senior Consultant and Trainer for
International Institute for Learning, Inc.
With operating companies all over the world and clients in 200 countries, INTERNATIONAL INSTITUTE FOR LEARNING, INC. (IIL) is a global leader in training, consulting, coaching, and customized course development. IIL's core competencies include: project, program, and portfolio management; business analysis; Microsoft Project® and Project Server; Lean Six Sigma; PRINCE2®; ITIL®; and leadership and interpersonal skills. Using their proprietary Many Methods of LearningTM, IIL delivers innovative, effective, and consistent training solutions through a variety of learning approaches, including traditional classroom, virtual classroom, simulation training, and interactive, on-demand learning. IIL is a PMI® Charter Global Registered Education Provider, a member of PMI's Corporate Council, an accredited training organization for PRINCE2 and ITIL, a Microsoft Gold Certified Partner and an IIBA® Endorsed Education Provider. Now in its twentieth year of doing business, IIL is proud to be the learning solution provider of choice for many top global companies.
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