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Best Practices in Organization Development and Change: Culture, Leadership, Retention, Performance, Coaching

Louis Carter (Editor), David Giber (Editor), Marshall Goldsmith (Editor)
ISBN: 978-0-470-60455-7
640 pages
September 2001, Pfeiffer
Best Practices in Organization Development and Change: Culture, Leadership, Retention, Performance, Coaching (0470604557) cover image

Description

Learn from experts at the world's top organizations!

Best Practices in Organization Development and Change is a state-of-the-art resource that presents the most important ideas and effective strategies from experts and top companies in the field. Comprehensive in scope, the book addresses the five most important organization development or human resource development (OD/HRD) topics--organization development and change, leadership development, recruitment and retention, performance management, and coaching and mentoring--and offers a practical framework for design, implementation, and evaluation. It includes best-practice case studies from seventeen leading organizations that have achieved their change objectives.

The case studies will help you:

  • Analyze the need for the specific OD/HRD initiative
  • Build a solid business case for OD/HRD
  • Identify the audience for the initiative
  • Design an effective OD/HRD initiative
  • Implement a successful design of the initiative
  • Evaluate the effectiveness of the initiative

You'll benefit from expertise at trend-setting companies such as:

  • Kraft Foods
  • Smithkline Beecham
  • Westinghouse
  • Sun Microsystems . . . and many more!

"An extremely important volume with useful contextual perspectives plus vivid and important case studies of companies that know what they're doing to lead change."
Warren Bennis, author, On Becoming a Leader and Organizing Genius

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Table of Contents

Part: 1 Introduction

Foreword

Part 2: Organization & Human Resources Development Case Studies

The Broad Band of Organization Development & Change: An Introduction 3

The Field of Leadership Development: An Introduction 185

Recruitment and Retention: An Introduction 298

Performance Management: An Introduction 393

Coaching And Mentoring: New Twists, Old Theme - An Introduction 438

Part: 3 Conclusion

Research: OD/HRD Trends And Findings 521

Endnotes 532

About Linkage, Inc. 533

About the Editors 535

Index 537

How to Use the CD-ROM 549

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Author Information

Louis Carter is a best practices consultant and director of products at Linkage, Inc. specializing in programs that integrate action learning, leadership development, and other organizational development theories. He has spoken at major international and domestic conferences on the subject of best practices in organization development and experiential/actionable learning.

David Giber is vice president of consulting services for Linkage, Inc. He is a leading expert in designing and implementing integrated leadership development. For more than fifteen years he has served at the director level for a wide variety of domestic and global organizations.

Marshall Goldsmith is the founder of Keilty, Goldsmith & Company and one of the world's foremost authorities in helping leaders achieve positive, measurable change in behavior. Goldsmith has been ranked in The Wall Street Journal as one of the "Top 10" consultants in the field of executive development.

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Downloads

Download TitleSizeDownload
Kraft
Variance Classification Worksheet
31.50 KB Click to Download
Kraft
Variance Ranking Worksheet
32.50 KB Click to Download
Kraft
Variance and Critical Cause Worksheet
31.00 KB Click to Download
Kraft
Determining Variances and Their Sources Worksheet
30.50 KB Click to Download
Kraft
Brainstorming Worksheet
30.50 KB Click to Download
Kraft
Activities Analysis Log
32.00 KB Click to Download
Kraft
Disposition of Tasks Worksheet
30.50 KB Click to Download
Kraft
Hand-Off Feasibility Worksheet
30.50 KB Click to Download
Nortel
Sample Feedback Form
36.50 KB Click to Download
Nortel
Effective change Management Practice
37.00 KB Click to Download
Westinghouse
Needs/Job Analysis Sample
34.00 KB Click to Download
CK Witco
Business Strategy & Support Roles & Responsibility Matrix Part I
60.50 KB Click to Download
CK Witco
Business Strategy & Support Roles & Responsibility Matrix Part II
52.50 KB Click to Download
CK Witco
Team Comp Matrix
85.50 KB Click to Download
CK Witco
Assessment Survey Results
41.00 KB Click to Download
CK Witco
Balanced Scorecard
38.50 KB Click to Download
Xerox
CSS Empowerment Survey
69.50 KB Click to Download
Xerox
Employee Teams-Pre/post
52.00 KB Click to Download
Johnson & Johnson
Mini Survey of Leadership - Part I
119.00 KB Click to Download
Johnson & Johnson
Mini Survey of Leadership - Part II
33.50 KB Click to Download
Johnson & Johnson
4 Levels of Evaluation
32.50 KB Click to Download
Johnson & Johnson
Managers Inventory
35.50 KB Click to Download
Advanced Micro Devices
Employee Career Survey
34.50 KB Click to Download
Advanced Micro Devices
Manager's Survey
32.00 KB Click to Download
Allstate
Work Analysis
37.00 KB Click to Download
Cellular One
Skills Assessment Matrix
35.00 KB Click to Download
Cellular One
Career Path Options
33.00 KB Click to Download
Cellular One
Career Development Plan
35.00 KB Click to Download
Cellular One
Team Rating
50.50 KB Click to Download
Cellular One
Exit Interview
59.50 KB Click to Download
Dow Corning
Career Fitness Evaluation
30.50 KB Click to Download
MediaOne
Assessment of Leader
33.50 KB Click to Download
MediaOne
Development Plan Form
31.00 KB Click to Download
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