The Dynamics of Conflict: A Guide to Engagement and Intervention, 2nd EditionISBN: 978-0-470-61353-5
Hardcover
384 pages
March 2012, Jossey-Bass
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Approach to Conflict vii
PART ONE: CONFLICT 1
1 The Nature of Conflict 3
2 How People Approach Conflict 33
3 Power and Conflict 67
4 Culture and Conflict 92
PART TWO: ENGAGEMENT AND INTERVENTION 121
5 Resolving Conflict 123
6 Engaging Conflict 146
7 Communication 182
8 Negotiation 211
9 Working with Impasse 245
10 Mediation 269
11 Other Approaches to Conflict Intervention 301
12 Why We Intervene in Conflict 333
References 345
About the Author 353
Index 355
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The Dynamics of Conflict: A Guide to Engagement and Intervention, 2nd Edition (US $50.00)
-and- Resolving Conflicts at Work: Ten Strategies for Everyone on the Job, 3rd Edition (US $22.95)
Total List Price: US $72.95
Discounted Price: US $54.71 (Save: US $18.24)
