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The Handbook of Online and Social Media Research : Tools and Techniques for Market Researchers

ISBN: 978-0-470-71040-1
462 pages
September 2010
The Handbook of Online and Social Media Research : Tools and Techniques for Market Researchers  (0470710403) cover image


Drawing together the new techniques available to the market researcher into a single reference, The Handbook of Online and Social Media Research explores how these innovations are being used by the leaders in the field. This groundbreaking reference examines why traditional research is broken, both in theory and practice, and includes chapters on online research communities, community panels, blog mining, social networks, mobile research, e-ethnography, predictive markets, and DIY research.

“This handbook fills a significant learning gap for the market research profession and Ray Poynter has once again proven that he is a guiding light. The practical and pragmatic advice contained within these pages will be relevant to new students of research, young researchers and experienced researchers that want to understand the basics of online and social media research. Ray’s views on ‘how to be better with people’ and ‘how to maximise response rates’ are vital clues that are likely to shape the future of market and social research.”
Peter Harris, National President, Australian Market and Social Research Society (AMSRS).

 “It’s hard to imagine anyone better suited to covering the rapidly changing world of online research than Ray Poynter. In this book he shows us why. Whether you are new to online or a veteran interested in broadening your understanding of the full range of techniques—quant and qual—this book is for you.”
Reg Baker, President and Chief Operating Officer, Market Strategies International

 “Finally, a comprehensive handbook for practitioners, clients, suppliers and students that includes best practices, clear explanations, advice and cautionary warnings. This should be the research benchmark for online research for some time. Poynter proves he is the online market research guru.”
Cam Davis, Ph.D., former Dean and current instructor of the online market research course for the Canadian Marketing Research and Intelligence Association

 “Ray Poynter’s comprehensive, authoritative, easy to read, and knowledgeable handbook has come to our rescue ... it is a must read for anyone who needs to engage with customers or stakeholders in a creative, immediate and flexible way that makes maximum use of all the exciting, new technology now open to us. Market researchers need to know this stuff now. I can guarantee that anyone who buys the book will find it a compelling read: they will be constantly turning to the next page in order to find yet another nugget of insight from Ray’s tour de force.”
Dr David Smith, Director, DVL Smith Ltd; Professor, University of Hertfordshire, Business School  

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Table of Contents



By Finn Raben



Online Quantitative Survey Research

1 Overview of Online Quantitative Research

2 Web Survey Systems

3 Designing Online Surveys

4 Working with Panels and Databases

5 Running an Online Survey and Summary


Qualitative Research

6 Overview of Online Qualitative Research

7 Online Focus Groups

8 Bulletin Board Groups and Parallel IDIs

9 Other Online Qualitative Methods and Summary of Online Qualitative Research


Social Media

10 Participatory Blogs as Research Tools

11 Online Research Communities/MROCs

12 Blog and Buzz Mining

13 Other Social Media Topics and Summary


Research Topics

14 Specialist Research Areas

15 Website Research

16 Research Techniques and Approaches

17 The Business of Market Research


Breaking News!

18 NewMR

19 Trends and Innovations

20 An Overview of Online and Social Media Research


Further Information



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