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The Human Side of Outsourcing: Psychological Theory and Management Practice

ISBN: 978-0-470-71870-4
316 pages
October 2009, Wiley-Blackwell
The Human Side of Outsourcing: Psychological Theory and Management Practice (0470718706) cover image


Outsourcing is now a strategic choice for many companies and a continuing issue for managers and consultants. The transfer, negotiation and ongoing management of outsourced contracts all demand a great deal of people management. Yet, while the implications for those directly affected may be numerous and wide-ranging, very little has been written on how to sensitively and successfully manage the transfer of such individuals – along with the emotional needs of those left behind.

This book considers The Human Side of Outsourcing, integrating theory and practice to offer state-of-the-art advice for those responsible for implementation in the field along with insightful analysis for researchers and students of work psychology. Examining problems and solutions from employee and employer perspectives, Stephanie J. Morgan provides an in-depth study of the psychological theory, management practice and level and type of support required to engage staff and improve outcomes. Real-world case studies illustrate all the key issues involved, along with their implications for HR, line management, organizational performance and employees themselves.

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Table of Contents

List of Figures and Tables.

List of Contributors.




Part I Outsourcing in Practice.

1 Introduction (Stephanie J. Morgan).

2 The Client Side – Retained Organization (Irvine Caplan).

3 Outsourcing – A Provider’s Tale (Simone Hemingway).

4 Sourcing for Outsourcing (Yvonne Williams).

5 Experiencing Cultures: An Automotive Engineer in the Middle Kingdom – Lessons in Life (Ian Pogson).

Part II Theory and Evidence.

6 Introduction to Theory and Evidence (Stephanie J. Morgan).

7 The Context and Narrative of Outsourcing (Royston Morgan).

8 Cultural Differences in Outsourcing (Brigitte Cobb).

9 Establishing Trust in Virtual Teams (Alex Watts).

10 Knowledge Transfer and Knowledge Sharing (Richard Blakeley and Stephanie J. Morgan).

11 The Experience of Outsourcing Transfers – A Life-Cycle Approach(Royston Morgan).

12 Downsizing, Stress and Forgiveness: A US Perspective (Jan Aylsworth).

13 Transitioning and the Psychological Contract (Stephanie J. Morgan).

14 Conclusion: Towards a Model of Responses to Outsourcing (Stephanie J. Morgan).


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Author Information

Stephanie J. Morgan PhD is a Course Director at Kingston University Business School. As a researcher and consultant she has advised private and public sector organizations on many aspects of work psychology. A background in IT Management included positions as a National Sales and Marketing Manager for Philips, Commercial Manager for Origin Benelux (now Atos-Origin) and a Non-Executive Director to the NHS. Stephanie is a Chartered Psychologist, a Principal Member of the Association of Business Psychologists and Director of Decision Dimensions, a psychological testing and assessment company.
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