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Achieving Business Success with GIS

ISBN: 978-0-470-72724-9
166 pages
March 2008
Achieving Business Success with GIS (0470727241) cover image

Description

Written at a practical level, suited to the business audience, this exceptional book explores the business environment of making GIS successful. It applies academic rigor to practical and commercial implementation issues and offers viewpoints from all parties involved in GIS implementation. Achieving Business Success with GIS provides tangible advice ranging from technical and financial to organizational and commercial. It is unique in that it does not stop short of providing, without hype or embellishment, practical advice and real examples regarding the total cost of ownership of a project or finance and return investment of GIS products. Achieving Business Success with GIS highlights that the use of GIS technology needs to be focused on the business issues, not the technology. 

The book begins by describing the use of GIS in a global context within a business environment as the background to outlining the need for organizations to have a strategy for their GIS.  The book then goes on to explore the elements of a GIS strategy and explains issues which are relevant for such approaches and how to go about developing it. 

In the closing chapters of this book, the process of specifying and tendering for a GIS are discussed to ensure that the focus of the reader remains on the business issues of the organization. This is followed by examples of the best and worst Geographic Information Systems including a discussion on Google Earth and Web 2.0.

The combination of the statistics from the GIS / Spatial surveys and the author’s consulting experiences make this book an invaluable resource for GIS managers in government (federal, state and local) and utilities, organisations using GIS, and students and lecturers in this field. 

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Table of Contents

Preface vii

Acknowledgements ix

1 Introduction 1

2 The Spatial Information Industry 7

2.1 Background to the Survey 8

2.2 Value of the SI Industry 9

2.3 GIS Product Usage 13

2.4 Spatial Applications 17

2.5 Training 19

2.6 Spatial Data 21

2.7 Imagery 26

2.8 Mobile Computing 28

2.9 Regional SI Initiatives 29

2.10 Summary 30

3 Introducing the Elements of a GIS Strategy 33

3.1 The Traditional IT Strategy Approach 34

3.2 The SI Strategy Approach 36

3.3 Influences of Disruptive and Distractive Technology 37

4 Developing the Business Focus 41

5 Developing the Data/Information Focus 47

5.1 Introduction 48

5.2 Metadata 48

5.3 Data/System Architectures 49

5.4 Defining the ‘Data Gap’ 53

5.5 GIS Data Standards and Related Issues 59

5.6 GIS Data Interoperability 61

5.7 Summary – Data Interoperability 64

5.8 Summary – the Data/Information Focus 64

6 Developing the Organisational Focus 65

6.1 Introduction 65

6.2 Impact of Organisational Structure on GIS 66

6.3 Achieving an Organisational Focus for GIS 67

6.4 Business Process Mapping and Re-engineering 69

6.5 Training and Support Issues 71

6.6 SWOT Analysis 72

6.7 Summary – Organisational Focus 73

7 Developing the Application and Technology Focus 75

7.1 GIS Issues 75

7.2 IT Issues 83

7.3 System/Data Integration Issues 85

7.4 Developing the Functional Requirements Specification 87

8 Developing a GIS Strategy 91

8.1 Functional Requirements Specification (FRS) 91

8.2 Correlating against the CSFs 92

8.3 Developing the GIS Strategy 93

8.4 Summary 93

9 Cost/Benefit Analysis/Return on Investment 95

9.1 Broad Costs 97

9.2 Broad Benefits 107

9.3 Broad Cost/Benefit Summary 113

9.4 Business Case 117

9.5 Conclusion 117

10 Selecting a GIS 119

10.1 Introduction 119

10.2 Selecting a GIS using a Tendering Process 121

10.3 The Final Stage of the Selection Process 136

11 Implementing GIS 139

11.1 Staff Training 139

11.2 Data Capture and/or Conversion 141

11.3 Defining the KPIs (Goalposts) for Successful Implementation 143

11.4 Implementing and ‘Setting to Work’ of the GIS 143

11.5 Undertaking a Post Implementation Review 144

11.6 Benchmarking 144

11.7 Summary 145

12 The Best and the Worst 147

12.1 And the Best is . . . Google Earth 147

12.2 And the Best is (also) . . . Web 2.0 148

12.3 And the Worst is . . . 149

13 Closing Remarks 151

Glossary 153

Index 155

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Author Information

Bruce Douglas. Director, Corporate GIS Consultants, Bankstown, NSW  (New South Wales), Australia, Past-President Geospatial Information and Technology Association (GITA),  Australia / New Zealand.
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