Connecting with China: Business Success through Mutual Benefit and Respect
Joan Turley provides all the signposts and insights to help those working with China understand the value of relationships and the importance of people as the key elements in making business and everything else work. This extremely powerful book will unlock your ability to build working relationships with China, for mutual success.
"The book provides an invaluable reference for all businesses
with any current or future interest of building a successful
relationship with China. This is a topic that is as complicated and
diffuse as the Chinese language itself and a reference such as this
can save both time and money."
—David Paice, Marketing Manager, Cathay Pacific
"Joan Turley's deep and delicate observation is really
refreshing and practical and her understanding about China goes
beyond my expectations. I believe Ms. Turley's new book will not
only be welcomed by the British people but the Chinese people as
—Dizun Chen, Director of the General Office, Liaoning Provincial Party Committee
"Joan Turley has great insight as well as ability to interpret
different cultures for each other. Her knowledge is thorough as she
has both academic and practical business experience of China. Her
book has relevance both to the West and to China."
—Mr Huo, President, North Media
"An indispensable handbook for developing successful UK/China
business relationships. For an industry which thrives on ideas
which turn customer understanding into commercial or social
advantage, Joan's insights into Chinese culture and thinking are
both instructive and relevant."
—Janet Hull, Consultant Head, Marketing and Reputation Management, IPA
"The chapter on Law and Successful Relationships in China is a
must for any lawyer wanting to do business in that part of the
—Eifion Morris, Partner, Stephenson Harwood, Law Firm of the Year 2009
"An authoritative and informative insight into conducting
business in China, from an original standpoint that gives practical
advice to both those with existing business and those approaching
the Chinese market for the first time."
—Philip Moore, Asia-Pacific Manager, Andor Plc
"Turley has taken her vast experience in working closely with
Chinese companies, government and individuals to deliver robust
advice on developing strategic and long term business relationships
through communication, relationship development and sound planning
—Barry Allaway, Managing Director, Worldwide Magazine Distribution
Joan Turley has enormous understanding working successfully with China. Pivotal to her success is the understanding that connectivity is the key to building relationships, and it is this that will ultimately determine your success in business culture. Connecting with China aims to facilitate a smooth path for all those at the brink of working with China, or who are already involved but need further guidance.
Understanding the forces that shape Chinese strategic thinking will only partially assist you in progressing up the very formal hierarchy which the Chinese use to codify relationships and signal degrees of trust and the will to cooperate. Full of insights, tools, techniques and tips this book provides invaluable lessons on how to build relationships, and how to channel Western skills into Chinese ways of working.
Part I 1
1 Emotional Foundations of the Chinese Character 3
2 China: Relationships as Business Model 11
3 Reflections on Chinese Values and Priorities 19
4 Communicating for Mutual Benefi t with China 41
5 What Matters to China 53
6 Business Culture in Detail 67
7 Past China Wisdom – Current Business Profi le 77
8 Getting Things Done 91
Part II 97
9 Accessing Business Support 99
10 Law and Relationships that Work in China 109
11 Attitudes as Strategy 123
12 The Practicalities of China Success 133
13 Getting Ready for China 137
14 Sustaining Success in China through Relationships: Andor – A Case Study 169
15 China – Your Essential Repair Kit 193
16 The Power of Connection for Success 203
17 China Speaks 213
18 Summary 237
19 China: Quick Reference Guide 241
Further Reading 247
Useful Websites 249
She has delivered successful training seminars and Masterclasses for organizations such as the Lloyd's Market Association, the Institute of Directors (IOD), International Business Wales and United Kingdom Trade and Investment (UKTI). She is highly regarded by organizations such as Cathay Pacific for her contribution on China.
In recent years, she has specialized in consulting, public speaking and media interviews in the UK and China to building company profiles and representing clients' interests on mainland China. Her achievements include gaining major government approval for company activities, developing initiatives for Chinese CEOs to gain cultural protocol training on dealing with the West, and participating in the negotiation of a joint venture with one of China's largest media companies.
Joan has held speaking engagements at major Chinese Universities and has participated in high level meetings spanning both the private and public sectors in China. She is currently continuing her own professional development with an honours degree in Chinese for professional application.