 Effective Knowledge Management: A Best Practice Blueprint
ISBN: 978-0-470-84449-6
Paperback
208 pages
May 2002
US $65.00
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Series Foreword (Digby Jones)
About the Author
Acknowledgements
Introduction: Managing Knowledge without Tears
Best Practice Transfer: A Business Imperative
Creating Organisational Knowledge of External Changes
The Importance of Managing Knowledge
Creating and Transferring Knowledge in Your Organisation: Focusing on Employees and Customers
Technology and Knowledge Management
The Leadership Factor and Knowledge Management
Knowledge, Intangible Assets and Superior Performance
Measuring Intangible Assets
Knowledge Management in Practice: Making a Start
A to Z of Managing Knowledge
Further Reading
10 Useful Web Sites
References
Index
About the Author
Acknowledgements
Introduction: Managing Knowledge without Tears
Best Practice Transfer: A Business Imperative
Creating Organisational Knowledge of External Changes
The Importance of Managing Knowledge
Creating and Transferring Knowledge in Your Organisation: Focusing on Employees and Customers
Technology and Knowledge Management
The Leadership Factor and Knowledge Management
Knowledge, Intangible Assets and Superior Performance
Measuring Intangible Assets
Knowledge Management in Practice: Making a Start
A to Z of Managing Knowledge
Further Reading
10 Useful Web Sites
References
Index
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