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The IT Manager's Survival Guide

ISBN: 978-0-470-84454-0
320 pages
April 2002
The IT Manager
Accessible, refreshingly candid, but above all helpful, this pragmatic guide addresses a real need by dealing with the problems that face the new IT manager. By providing a number of practical recommendations and approaches including how to make the transition from technical professional to manager and dealing with people, to giving advice and guidance on organization structure, architecture and planning approaches, this book covers a whole raft of issues essential to managing an IT unit.
If you have chosen to move from the safe haven of technology to the unpredictable world of management, this book could make the difference between success and failure.
"The IT Manager's Survival Guide is well named. Aimed at the techie becoming an IT Manager it covers the many alligators of IT management - from legacy systems to managing vendors - in easy chunks with checklists. It also provides the new manager with help to get ahead of the game by including articles from experts on what is wrong with IT management and a set of short reviews of management theorists from Strassman to Mayo.
I recommend this book for those who would like to buck the trend - the average tenure of an IT Manager is about 900 days - and run an IT outfit appreciated by customers and staff."
Gill Ringland, Fellow of the British Computer Society and Member of the BCS Management Forum. Author of Scenario Planning: Managing for the Future.
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Foreword by Sir Ron Brierley.

Introduction.

Becoming a manager.

Knowing your customer.

Our greatest asset.

Developing staff.

Supporting roles.

Managing recruiters.

The rules of engagement.

Establishing sound corporate governance.

Establishing service level agreements.

Dealing with hot spots.

Tips for quick-wins.

Living with legacy systems.

Managing vendors.

Using consultants.

Business process re-engineering.

Benchmarking.

Help desk management.

Disaster recovery planning.

Managing change.

Outsourcing.

Give the business intelligence.

Planning the future.

Understanding architectures.

Taking stock of your assets.

Structuring the IT organization.

Where to next?.

Appendix A Yukl's Specific Behaviours for Managing Relations.

Appendix B Business initiative proposal.

Appendix C Thorpe's 4 Rs.

Appendix D1 Jacques' time span.

Appendix D2 Jaques' complexity measures.

Appendix E1 Software inventory.

Appendix E2 Hardware inventory.

Appendix F Examples of principles.

References.

Further reading.

Index.
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ROB AALDERS has held senior strategic and line management positions in a variety of companies in Europe, Australia and Asia during 25 years in the IT industry. His strength lies in his ability to devise strategic plans for organizations and to define how they should be implemented.

Aalders has carried out assignments for multinational and governmental agencies including Australia Post, QANTAS, the National Rail Corporation and the Hong Kong Transport Department. He has gained line management experience, mostly in the transportation sector, which gives a business focus and practical orientation to his strategic studies.

PETER HIND of IDC works as a freelance analyst for the local IT industry. He runs InTEP executive forums for IDC in Australia and New Zealand and complements the resulting anecdotal research by conducting IDC's annual 'Forecast for Management' survey of around 8000 IS executives. A regular columnist for CIO magazine on both sides of the Tasman, he is passionate about taking the focus in IT off the technology and onto the better exploitation of information. Hind previously worked in sales and marketing with NCR Australia, Sigma Data and Unisys Australia.
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"..a commendable feat.." (Information Age, May 2002) 

"…extensive resource into the roles and requirement of an IT manger, including tips and techniques on how to get ahead…" (M2 Best Books, 2 September 2002)

"…I particularly liked the authors’ attention-grabbing anecdotes as they successfully guide the reader’s focus towards the boardroom…" (Computer Bulletin, January 2003)

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