 
Making IT Happen: Critical Issues in IT Management
ISBN: 978-0-470-85087-9
Hardcover
384 pages
March 2003, ©2003
US $87.95
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Series Preface.
Preface.
Acknowledgments.
PART A: THE CHANGING ROLE OF IT.
A Look at IT in the Next Five Years.
Managing the Social Impacts of Technology.
Managing External Relationships.
Knowledge Management and IT.
Risk Management in IT: Problems and Potential.
Achieving Effective Change with IT.
PART B: LEVERAGING BUSINESS WITH IT.
Aligning IT with the Business.
Mergers and IT: Making the Most of an Arranged Marriage.
Leveraging CRM with IT.
ERP Systems: What a Manager Needs to Know.
Estimating the Benefits of IT.
IT Project Prioritization.
PART C: MANAGING TECHNOLOGY.
Emerging Technologies and the Surfer Syndrome.
IT-sourcing: Build, Buy, or Market.
IT Architecture for Enterprise Flexibility.
Enterprise Application Integration.
PART D: PEOPLE AND PRODUCTIVITY.
Recruiting and Retaining the Best in IT.
Developing Effective IT Project-managers.
Developing Effective IT Leaders.
Best Practice in IT.
Managing the Virtual Workforce.
The IT Measurement Matrix.
Index.
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