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Virtual Team Success: A Practical Guide for Working and Leading from a Distance

ISBN: 978-0-470-87241-3
224 pages
September 2010, Pfeiffer
Virtual Team Success: A Practical Guide for Working and Leading from a Distance (0470872411) cover image
This book leverages robust research studies and provides a practical resource for virtual team members and leaders. Based on a research study which is one of the most comprehensive studies ever conducted on virtual teams, this book offers a wealth of solid recommendations. To help organizations and leaders enhance virtual team performance, the book includes information on: key challenges, factors for success, characteristics of effective virtual teams, a model for success, effective practices, enhancing performance of low performing teams. The book also includes sections on future challenges and issues.
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List of Tables, Case Studies, Figures, and Exhibits.




SECTION ONE: Building High-Performing Virtual Teams.

Chapter One: Why Virtual Teams Fail.

Key Challenges.

Four Pitfalls to Virtual Team Performance.


Chapter Two: Profiles of Virtual Team Success—What Good Looks Like.

Team Composition.

Communication and Training.



Chapter Three: Virtual Team Launch Kit.

Test Your Virtual Team Launch IQ.

Setting Virtual Teams Up for Success.

Is Your Organization Prepared to Support Virtual Team Work?


Chapter Four: What Differentiates Great Virtual Teams—How to RAMP Up Your Team's Performance.

What Differentiates Top Virtual Teams?

The ShingleSeal Standstill: How Would You Handle It?

RAMP Up Virtual Team Performance.


SECTION TWO: Leading Virtual Teams.

Chapter Five: How to Lead Virtual Teams—Tips, Techniques, and Best Practices for High Performance.

Challenges Virtual Team Leaders Face.

Raygen Company Slump: How Would You Handle It?

Virtual Team Leadership Self-Assessment.

What Makes an Effective Virtual Team Leader?

Obstacles at a Glance: A Quick Reference Guide.


Chapter Six: What Factors Really Accelerate Virtual Team. Performance—The Four Top Performance Boosters.

Taking Virtual Team Performance to the Next Level.


Chapter Seven: Facilitating High-Impact Virtual Meetings—Techniques. That Really Work.

The Facilitator's Role.

V-Meeting Checklist.

Building a V-Meeting Agenda.

Keeping Virtual Meetings on Track.

Dealing with Other Common Challenges.


Conclusion: Six Lessons for Successful Virtual Teams.

Lesson 1: Focus on People Issues.

Lesson 2: No Trust, No Team.

Lesson 3: “Soft” Skills are Essential.

Lesson 4: Watch Out For Performance Peaks.

Lesson 5: Create a “High-Touch” Environment.

Lesson 6: Virtual Team Leadership Matters.

Closing Thoughts.

Appendix: OnPoint's Global Virtual Team Study.


About the Authors.


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Darleen DeRosa, Ph.D., is a managing partner at OnPoint Consulting. She brings ten years of management consulting experience, with expertise in the areas of talent/succession management, executive assessment, virtual teams, and organizational assessment. Darleen has authored numerous articles on virtual teams.

Richard Lepsinger is president of OnPoint Consulting and has a twenty-year track record of success as a human resource consultant and executive. He is the coauthor of four books on leadership including Closing the Execution Gap: How Great Leaders and Their Companies Get Results, Flexible Leadership: Creating Value by Balancing Multiple Challenges and Choices, The Art and Science of 360? Feedback, and The Art and Science of Competency Models, all from Jossey-Bass/Pfeiffer.

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