Virtual Team Success: A Practical Guide for Working and Leading from a Distance
September 2010, Pfeiffer
SECTION ONE: Building High-Performing Virtual Teams.
Chapter One: Why Virtual Teams Fail.
Four Pitfalls to Virtual Team Performance.
Chapter Two: Profiles of Virtual Team Success—What Good Looks Like.
Communication and Training.
Chapter Three: Virtual Team Launch Kit.
Test Your Virtual Team Launch IQ.
Setting Virtual Teams Up for Success.
Is Your Organization Prepared to Support Virtual Team Work?
Chapter Four: What Differentiates Great Virtual Teams—How to RAMP Up Your Team's Performance.
What Differentiates Top Virtual Teams?
The ShingleSeal Standstill: How Would You Handle It?
RAMP Up Virtual Team Performance.
SECTION TWO: Leading Virtual Teams.
Chapter Five: How to Lead Virtual Teams—Tips, Techniques, and Best Practices for High Performance.
Challenges Virtual Team Leaders Face.
Raygen Company Slump: How Would You Handle It?
Virtual Team Leadership Self-Assessment.
What Makes an Effective Virtual Team Leader?
Obstacles at a Glance: A Quick Reference Guide.
Chapter Six: What Factors Really Accelerate Virtual Team. Performance—The Four Top Performance Boosters.
Taking Virtual Team Performance to the Next Level.
Chapter Seven: Facilitating High-Impact Virtual Meetings—Techniques. That Really Work.
The Facilitator's Role.
Building a V-Meeting Agenda.
Keeping Virtual Meetings on Track.
Dealing with Other Common Challenges.
Conclusion: Six Lessons for Successful Virtual Teams.
Lesson 1: Focus on People Issues.
Lesson 2: No Trust, No Team.
Lesson 3: “Soft” Skills are Essential.
Lesson 4: Watch Out For Performance Peaks.
Lesson 5: Create a “High-Touch” Environment.
Lesson 6: Virtual Team Leadership Matters.
Appendix: OnPoint's Global Virtual Team Study.
About the Authors.
Darleen DeRosa, Ph.D., is a managing partner at OnPoint Consulting. She brings ten years of management consulting experience, with expertise in the areas of talent/succession management, executive assessment, virtual teams, and organizational assessment. Darleen has authored numerous articles on virtual teams.
Richard Lepsinger is president of OnPoint Consulting and has a twenty-year track record of success as a human resource consultant and executive. He is the coauthor of four books on leadership including Closing the Execution Gap: How Great Leaders and Their Companies Get Results, Flexible Leadership: Creating Value by Balancing Multiple Challenges and Choices, The Art and Science of 360? Feedback, and The Art and Science of Competency Models, all from Jossey-Bass/Pfeiffer.