Exam 70-622: Supporting and Troubleshooting Applications on a Windows Vista Client for Enterprise Support Technicians with Lab Manual Set

Unit 1: Deploying Windows Vista

Lesson 1: Preparing for deployment

Selecting a deployment method

Network deployment

Offline media

USB

DVD

Preparing a system for Vista deployment

system requirements

Accounting for User profile and user data requirements

Verifying the backup

Verifying that roaming profiles and redirected folders are backed-up

Backing-up the user state by using USMT

Lesson 2: Deploy using an image

Over a network

Using offline Media

USB

DVD

Lesson 3: Perform post installation tasks

Restore User State

Roaming user profiles and folder redirection

Restore user state with USMT

Verifying System Integrity

Installing  and configuring device drivers

Configuring display devices.

Lesson 4: Troubleshooting Deployment Issues

Resolve application compatibility issues

Resolve device driver issues

Group policy versus local policy

Troubleshoot Roaming User Profiles and Folder Redirection Issues

Paths

Permissions

Unit 2: Managing Windows Vista Security

Lesson 5: Internet Explorer 7 Security

Configuring and Troubleshooting ActiveX Opt-In and ActiveX Installer service

Troubleshoot policy setting issues

Troubleshoot protected mode issues

Troubleshoot Certificate issues

Lesson 6: Troubleshoot security policy issues

Software Restriction Policies (SRPs)

How  SRPs work

SRP rules

Hash rules

Certificate rules

Path Rules

Network Zone Rules

Rules Precedence

Modifying SRPs

Using the Group Policy Management Console

Using the Group Policy Object Editor

Changing the Default Rule

Setting Enforcement Options

Defining Designated File Types

Modifying Hash Rules

Modifying Certificate Rules

Modifying Path Rules

Modifying Network Zone Rules

Troubleshooting SRPs

Scenarios

 Security Configuration tools

Security Configuration and Analysis Tool

Resultant Set of Policy Tool

Event View Tool

Lesson 7: Windows Vista Firewall, Defender, and Security Updates

Troubleshooting Windows Firewall

Configuring Exceptions

Troubleshooting Windows Defender

Applying Security Patches and Updates

Lesson 8: Troubleshoot Access, Authentication, and User Account Control Issues

Troubleshooting access to resources:

Encryption

EFS

Bit Locker

Auditing Access Requests

Troubleshoot Access Denied messages

Troubleshooting Authentication Issues

Configuring User names and Passwords

Certificates

Smart Cards

Public Keys

Graphical Identification and Authentication (GINA)

Configure and Troubleshoot User Account Control

Configure Credential Prompts.

Troubleshoot application Issues

Resolve UAC virtualization issues

Administrator vs. Standard User

Policy Settings

Unit 3: Managing and Maintaining Systems that Run Windows Vista

Lesson 9: Troubleshoot Policy Settings

 New Settings in Windows Vista

Local vs. Group Policy

Lesson 10: Configuring the Task Scheduler and Event Forwarding

H1: Task Scheduler

Event Forwarding

Responding to forwarded Events

Lesson 11: Applying and Troubleshooting Updates and performance issues

Windows Update Agent

Restart Manager

Establish Performance baselines

Windows Diagnostic Infrastructure

Unit 4: Configuring and Troubleshooting Networking

Lesson 12: Network Protocols, DNS, and DHCP

IPv6

IPv4

Domain Name System

Dynamic Host Control Protocol

Lesson 13: Troubleshoot Access Issues

Remote Access

VPN Connections

Remote Desktop

Remote Assistance

Network Resource Access

Files and Folders

Printers

Configure Network Discovery and Sharing

Lesson 14: Troubleshooting Connectivity

Using the Network Connection Diagnostics Tool

Wireless Connectivity

WPA

WEP

Smart Cards

Lesson 15: Network Security

Troubleshoot network access protection issues

IPSec

Windows Firewall

Troubleshoot policy settings

Troubleshoot public vs. private connections