Sharing Hidden Know-How: How Managers Solve Thorny Problems With the Knowledge Jam
April 2011, Jossey-Bass
Yet, many organizations are coming up short in this race. Knowledge sharing and transfer have been reduced to reports, e-mails and tweets replacing vital personal interaction. The lack of meaningful conversation coupled with intense fragmentation across organizations and networks has left leaders floating in a sea of information and ideas without a map to channel insight into action.
Sharing Hidden Know-How starts the conversation that allows organizations to take what they know to the bank. The “how-to”/“how-act” guidebook unveils Knowledge Jam, a facilitated collaborative method for helping organizations rediscover the fundamental discipline of knowledge transfer – the conversation.
Developed by Katrina Pugh, president of AlignConsulting, the proven process uses human interaction to capture unwritten insights, and more importantly to put them to work. Offering a step-by-step process and practical tools, Sharing Hidden Know-How will help any organization harness untapped knowledge to solve today’s thorny problems:
- Accelerating New Product Development and Market and Segment Innovations
- Maximizing Combined Knowledge in Mergers Integrations, Restructurings, Off-shoring and Outsourcing
- Overcoming Information Overload (Focus on Social Media)
- Smoothing Executive Transitions and Succession Planning
- Smoothing Team Transitions
- Spreading Insight across Geographies and Network Partners
- Tapping into Sales Insights
The next generation of leadership effectiveness is about
conversation and reflective facilitation, not just texts and
tweets. Sharing Hidden Know-How makes the case for
intentional, conversation-based leadership, and provides the
practice model to pull it off. Viewed from above, this
important book is itself a conversation between Kate Pugh’s
basic propositions and those of a diverse group of other thinkers,
all woven into a unified whole. Viewed on the ground, it is an
intellectual joyride, coherent, insightful, promisingly pragmatic,
and with just the right measure of the personal to fully reveal a
fruitful mind in motion.
— David Kantor, director, Kantor Institute; author, Reading the Room (Jossey-Bass, 2012)
“[This] book addresses one of the time-honored problems in
organizations: ‘How do you get people with experience,
solutions and knowledge to share them effectively with those who
need those valuable assets?’ Technology, we now know, is not
the answer—human discussion is. [Pugh] tells you how to
structure and facilitate these important
—Thomas H. Davenport, President’s distinguished professor of IT and Management, Babson College; author of Analytics at Work and Thinking for a Living.
“In this innovative and useful book Kate Pugh shows how
you can be a far better knowledge practitioner just by releasing
the power of talking in your organization. A fine example of the
new generation of knowledge books.”
—Larry Prusak, author, Working Knowledge; visiting scholar, Marshall School of Business, University of Southern California; and senior knowledge advisor to World Bank and NASA
“[This book] meets an urgent need within leadership
practices: an effective conversational process for capturing and
transferring deep smarts.”
—Stephen Denning, author, The Leader’s Guide to Radical Management and The Secret Language of Leadership
“Leaders have long known that the ‘know-how’
of experienced teams is key to their organizations’
ability to achieve strategic goals. The challenge has always been
to distill this wisdom and deploy it in a way that maximizes and
accelerates its impact on organizational effectiveness. [This book]
provides a practical approach to addressing this challenge, and, in
so doing, improves competitiveness.”
—Paul Lucidi, chief information officer, Insulet Corporation
“A fantastic replacement for the long dormant and never
used lessons-learned repository! This book provides well documented
and effective tools for really learning from your
organization. As our business continues to go through
transformational change, I hope to make good use of the Knowledge
Jam to make that transformation efficient.”
—Sheryl Skifstad, senior director, Supply Chain IT at a Fortune 100 company
Chapter 1: Knowledge Jam Rationale: Solving Thorny Problems.
What's Not Working?
Sidebar: Contrasting the Effects of Non-Participative Versus Collective Capture.
Chapter 2: Knowledge Jam Basics.
Step 1: Select.
Step 2: Plan.
Step 3: Discover/Capture.
Step 4: Broker.
Step 5: Reuse.
Chapter 3: Discipline 1: Facilitation.
The Facilitator's Mandate.
1. Facilitating the Select Step.
2. Facilitating the Plan Step.
3. Facilitating the Discover/Capture Step.
4. Facilitating the Broker Step.
5. Facilitating the Reuse Step.
Chapter 4: Discipline 2: Conversation.
Posture of Openness.
Pursuit of Diversity.
Practices of Dialogue.
Chapter 5: Discipline 3: Translation.
Chapter 6: Bespeckled, Married, and Emancipated.
Surfacing Usable Insight.
Putting Knowledge to Work.
Chapter 7: Knowledge Jam Heritage: Prequel to the Three Disciplines.
Sidebar: Structural Dynamics: Strategically Simulating Diversity.
Chapter 8: Comparing Knowledge Jam to Other Knowledge-Capture Methods.
A Facilitation-Conversation-Translation Scale.
Chapter 9: Building a Knowledge Jam Practice.
Building a Business Case and Selling Knowledge Jam.
Sidebar: The Price Is Right!
Cultivating Knowledge Jam Facilitators.
Measuring and Promoting Success.
Chapter 10: Knowledge Jam for Leading Change and Leveraging Social Media.
Using Knowledge Jam for Leading Change.
Sidebar: Jamming in the Boardroom—Shared Insight in Action.
Knowledge Jam for Business Transformation and Social Media.
Chapter 11: An Invitation.
Why Knowledge Jam (and other forms of Knowledge Elicitation) will take off.
You Have Your Toolkit.
More Than a Business Tool.
A: Knowledge Types.
B: Knowledge Jam Templates.
C: Glossary of Terms.
D: Case Studies.
Institute for Healthcare Improvement (Healthcare Quality Improvement Nonprofit).
Forest Bioproducts Research Institute (New Energy Institute).
E: Knowledge Jam Practice FAQs.
Buy Both and Save 25%!
Sharing Hidden Know-How: How Managers Solve Thorny Problems With the Knowledge Jam (US $35.00)
-and- Overload!: How Too Much Information is Hazardous to Your Organization (US $45.00)
Total List Price: US $80.00
Discounted Price: US $60.00 (Save: US $20.00)