Strategic Employee Surveys: Evidence-based Guidelines for Driving Organizational Success
September 2010, Pfeiffer
Praise for Strategic Employee Surveys
"This is a must-read! If you want to bring your employee survey up to the next levelif you want to predict and drive your organizational outcomes, including customer satisfaction and business performanceif you want to move your business strategy and survey program closer together, then this is your book."Franz G. Deitering, Ph.D., SAP, and CEO, RACER Benchmark Group; former Chairman, IT Survey Group
"[Wiley makes] an excellent, well-balanced approach to making the business case for employee surveys and providing reinforcement on the essential componentsfrom purpose and development of the instrument to results analysis to action planning."Lawrence E. Milan, Senior Vice President, Human Resources, ING U.S. Insurance
"This book does not get bogged down in statistical analyses, yet it features a healthy mix of the theoretical and the practical that works for the novice and the experienced survey program manager alike." Thomas E. Mitchell, Vice President, Northern Trust Company
"The book's key concepts are illustrated with many specifics, especially survey content, and lots of fascinating 'war stories.' This book will become a well-thumbed volume by all who want to make the most of employee surveys."Allen I. Kraut, Ph.D., Professor Emeritus of Management, Zicklin School of Business, Baruch College, CUNY
Chapter 1: Introduction.
Chapter 2: Employee Surveys as Warning Indicators.
Chapter 3: Employee Surveys as Program Evaluation Measures.
Chapter 4: Employee Surveys to Measure Employer of Choice.
Chapter 5: Employee Surveys as Leading Indicators.
Chapter 6: Merging “Employer of Choice” and “Leading Indicator” Survey Purposes.
Chapter 7: An Overview of Survey Feedback and Action Planning.
Chapter 8: Setting Goals for Improvements in Survey Results.
Chapter 9: Sustaining Change.
Chapter 10: Final Thoughts.
Jack W. Wiley, Ph.D., a pioneer in linkage research, is founder and executive director of the Kenexa Research Institute, a division of Kenexa, a global provider of business solutions for human resources. Prior to joining Kenexa, Dr. Wiley founded and served as the CEO of Gantz Wiley Research, a survey consulting firm that achieved industry leading status for both thought leadership and client retention.