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Overcoming the Five Dysfunctions of a Team: A Field Guide for Leaders, Managers, and Facilitators

ISBN: 978-0-470-89388-3
176 pages
June 2010, Jossey-Bass
Overcoming the Five Dysfunctions of a Team: A Field Guide for Leaders, Managers, and Facilitators (0470893885) cover image


In the years following the publication of Patrick Lencioni’s best-seller The Five Dysfunctions of a Team, fans have been clamoring for more information on how to implement the ideas outlined in the book. In Overcoming the Five Dysfunctions of a Team, Lencioni offers more specific, practical guidance for overcoming the Five Dysfunctions—using tools, exercises, assessments, and real-world examples. He examines questions that all teams must ask themselves: Are we really a team? How are we currently performing? Are we prepared to invest the time and energy required to be a great team? Written concisely and to the point, this guide gives leaders, line managers, and consultants alike the tools they need to get their teams up and running quickly and effectively.
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Table of Contents

Why a Field Guide? xiii

Section One: Getting Clear on the Concept 1

The Case for Teamwork 3

A Quick Overview of the Model 7

Two Important Questions 9

Section Two: Overcoming the Five Dysfunctions of a Team 11

Overcoming Dysfunction #1: Building Trust 13

Overcoming Dysfunction #2: Mastering Conflict 37

Overcoming Dysfunction #3: Achieving Commitment 51

Overcoming Dysfunction #4: Embracing Accountability 61

Overcoming Dysfunction #5: Focusing on Results 69

Section Three: Answering Questions and Anticipating Problems 81

Common Questions 83

Objections from Participants 89

Obstacles to Avoid 93

Section Four: Building the Team 101

Team-Building Road Map 103

The Initial Off-Site 107

Tools and Exercises in Detail 113

Glossary of Terms 143

Resources 149

Acknowledgments 153

About the Author 155

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Author Information

Patrick Lencioni is president of The Table Group, a San Francisco Bay Area management consulting firm, and he is the author of several best-selling books. Learn more about Pat and his firm at www.tablegroup.com.
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The Wiley Advantage

  • PREVIOUS SALES: Lencioni's The Five Dysfunctions of a Team has sold over 1700 copies into the college channel. In addition The Five Dysfunctions has sold over 300,000 net copies and has been on the BusinessWeek bestseller list for 22 months, and has also appeared multiple times on the Wall Street Journal bestseller list.
  • PRACTICAL FORMAT: The first Lencioni book to take a more practical, hands-on approach (responding to reader and client requests), describing how to implement the ideas in The Five Dysfunctions of a Team.
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“Lencioni is fast defining the next generation of leadership thinkers.”—Ken Blanchard, coauthor, The One Minute Manager ä and Full Steam Ahead
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