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Food and Beverage Operations and Supervision / Career Development, Desktop Edition, Volume 2, 2nd Edition

ISBN: 978-0-470-90870-9
896 pages
February 2011, ©2011
Food and Beverage Operations and Supervision / Career Development, Desktop Edition, Volume 2, 2nd Edition (047090870X) cover image

Table of Contents

PREFACE.

PART 1: FOOD AND BEVERAGE OPERATIONS MANAGEMENT.

1 The Professional Server (Lendal H. Kotschevar and Valentino Luciani).

2 Service Mise en Place (Lendal H. Kotschevar and Valentino Luciani).

3 Service Areas and Equipment (Lendal H. Kotschevar and Valentino Luciani).

4 Serving the Meal (Lendal H. Kotschevar and Valentino Luciani).

5 Bar and Beverage Service (Lendal H. Kotschevar and Valentino Luciani).

6 Management’s Role in Service (Lendal H. Kotschevar and Valentino Luciani).

7 Table Etiquette (Lendal H. Kotschevar and Valentino Luciani).

8 Concept, Location, and Design (John R. Walker and Donald E. Lundberg).

9 Financing and Leasing (John R. Walker and Donald E. Lundberg).

10 Restaurant Operations and Control (John R. Walker and Donald E. Lundberg).

PART 2: MANAGEMENT AND SUPERVISION/CAREER DEVELOPMENT.

11 The Supervisor as Manager (Jack E. Miller, John R. Walker, and Karen Eich Drummond).

12 The Supervisor as Leader (Jack E. Miller, John R. Walker, and Karen Eich Drummond).

13 Equal Opportunity in theWorkplace (Jack E. Miller, John R. Walker, and Karen Eich Drummond).

14 Creating a PositiveWork Climate (Jack E. Miller, John R. Walker, and Karen Eich Drummond).

15 Developing Performance Standards (Jack E. Miller, John R. Walker, and Karen Eich Drummond).

16 Recruiting and Selecting Applicants (Jack E. Miller, John R. Walker, and Karen Eich Drummond).

17 Teamwork and Teambuilding (Jack E. Miller, John R. Walker, and Karen Eich Drummond).

18 Employee Training and Development (Jack E. Miller, John R. Walker, and Karen Eich Drummond).

19 Evaluating Performance (Jack E. Miller, John R. Walker, and Karen Eich Drummond).

20 Discipline and Employee Assistance Programs (Jack E. Miller, John R. Walker, and Karen Eich Drummond).

21 Planning and Organizing (Jack E. Miller, John R. Walker, and Karen Eich Drummond).

22 Delegating (Jack E. Miller, John R. Walker, and Karen Eich Drummond).

23 Write Your Resume (Lisa M. Brefere, Karen Eich Drummond, and Brad Barnes).

24 Beyond theWant Ads: How to Locate and Contact Prospective Employers (Lisa M. Brefere, Karen Eich Drummond, and Brad Barnes).

25 Three-Step Interviewing (Lisa M. Brefere, Karen Eich Drummond, and Brad Barnes).

26 Advancing Your Career (Lisa M. Brefere, Karen Eich Drummond, and Brad Barnes).

INDEX.

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