Professional Unified Communications Development with Microsoft Lync Server 2010
Unified Communications (UC) integrates real-time communications (telephony, video conferencing, speech recognition) with non real-time communication (voicemail, e-mail, fax) to unify users across multiple devices and media types. This book offers practical development advice based on the authors’ experiences developing solutions on the UC platform. You’ll discover how to solve problems and get answers to common questions that you may encounter while developing solutions with the UC APIs.
Begins with an overview of Unified Communications (UC) development
Covers areas of custom development with Microsoft UC APIs and describes in detail their various functions
Goes beyond simple samples to teach you how to build real software solutions on the UC platform
Demonstrates how to add context to, build kiosk solutions, integrate Communicator functionality into an application, debug UCMA applications, and more
This book shows you how to integrate communications functionality into your applications and so much more.
CHAPTER 1 Building Communications Solutions with Microsoft Lync Server 2010.
CHAPTER 2 Integrating Microsoft Lync Functionality into Your Applications.
CHAPTER 3 Building Communications Clients with the Microsoft Lync 2010 Managed API.
CHAPTER 4 Adding Context to Conversations.
CHAPTER 5 Building Custom Communications Clients with Lync UI Suppression.
CHAPTER 6 Introduction to the Unifi ed Communications Managed API.
CHAPTER 7 Starting Up and Shutting Down a UCMA Application.
CHAPTER 8 Two - Party Call Control with UCMA.
CHAPTER 9 Presence with UCMA.
CHAPTER 10 Contact and Group Services in UCMA.
CHAPTER 11 Conference Services in UCMA.
CHAPTER 12 Advanced Media Control in UCMA.
CHAPTER 13 Debugging UCMA Applications.
CHAPTER 14 Building Communications- Enabled Business Processes with the UCMA 3.0 Workfl ow SDK.
Michael Greenlee is an implementation manager for Clarity Connect, a next-generation contact center platform developed by Clarity Consulting on the Microsoft Unified Communications platform.