Michael H. Hugos is an author, speaker, and principal at Center for Systems Innovation [c4si]. He works with clients to find elegant solutions to complex problems with focus in supply chains, business intelligence, and new business ventures. He spent six years as CIO of a national distribution organization developing a suite of supply chain and e-business systems and earned the CIO 100 Award and Computerworld's Premier 100 Award. Other books of his include Business Agility and Business in the Cloud, both from Wiley.