 Quality Facility Management: A Marketing and Customer Service Approach
ISBN: 978-0-471-02322-7
Hardcover
240 pages
October 1994
US $95.00
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A former practicing facility manager, STORMY FRIDAY is President of The Friday Group in Alexandria, Virginia, which provides management, marketing, and facilities services to commercial business and government. She lectures extensively worldwide on facility management issues.
DAVID G. COTTS is Chief of Building Maintenance and Repair for The World Bank headquarters in Washington, D.C. He is a past president of IFMA and also teaches facility management at George Washington University.
DAVID G. COTTS is Chief of Building Maintenance and Repair for The World Bank headquarters in Washington, D.C. He is a past president of IFMA and also teaches facility management at George Washington University.
