 Quality Facility Management: A Marketing and Customer Service Approach
ISBN: 978-0-471-02322-7
Hardcover
240 pages
October 1994
US $95.00
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Quality and Customer Service Are Synonymous with FM.
Total Quality Management (TQM) Principles and Quality FM.
Measuring Quality and Customer Satisfaction with Facility Services.
The Importance of Marketing Facility Services.
The Concept of Continuous Improvement.
The Quality Management Way: Best Practices.
Appendix.
Bibliography.
Index.
Total Quality Management (TQM) Principles and Quality FM.
Measuring Quality and Customer Satisfaction with Facility Services.
The Importance of Marketing Facility Services.
The Concept of Continuous Improvement.
The Quality Management Way: Best Practices.
Appendix.
Bibliography.
Index.
