 Business Process Mapping: Improving Customer Satisfaction
ISBN: 978-0-471-07977-4
Hardcover
320 pages
January 2002
US $60.00
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This price is valid for United States. Change location to view local pricing and availability. This is a Print-on-Demand title. It will be printed specifically to fill your order. Please allow an additional 1-2 days delivery time for paperbacks, and 3-5 days for hardcovers. The book is not returnable.
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J. MIKE JACKA, CIA, CPA, is an Auditing Manager at Farmer s Insurance in Phoenix, Arizona. He is a member of the Communications Advisory Committee for the Institute of Internal Auditors.
PAULETTE J. KELLER, CPA, MBA, is an Audit Consultant at Farmer s Insurance in Phoenix, Arizona. She is also a Fellow of the Life Management Institute.
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