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Textbook

Achieving Quality Through Continual Improvement

ISBN: 978-0-471-09220-9
640 pages
July 1998, ©1999
Achieving Quality Through Continual Improvement (0471092207) cover image

Description

With a lack of appropriate textbooks available for the new quality management courses now proliferating at business schools, this book fills a crucial need in this growing and changing market. The authors bring a unique blend of experience to the text, including academia, consulting in manufacturing and service industries, and a strong information technology background. The text achieves a balance of both managerial and statistical coverage, with an emphasis on processes and hands-on discussion of quality tools. Case studies and extensive examples complement the text.

The text is written for a "management-oriented" course that emphasizes the managerial aspects of quality; basic statistical tools for achieving quality are also covered. The other book by Ledolter and Burrill (Statistical Quality Control: Strategies and Tools for Continual Improvement, Wiley, 1999) can be used for an in-depth discussion of statistical tools.

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Table of Contents

Introduction to Quality.

History of the Quality Movement.

The Value of Implementing Quality.

People and Quality.

Products, Processes, and Quality.

Exploring the Meaning of Quality.

A PROCESS VIEW OF QUALITY.

The Production Process.

Creating a Production Process.

The Specification Process.

The Design Process.

The Create Process.

The Examine Process.

MANAGEMENT ISSUES IN ACHIEVING QUALITY.

The Quality System.

Establishing a Culture for Quality.

Managing Quality.

Quality and People Management.

STABILIZING QUALITY.

Stabilizing the Quality System.

Managing by Facts: Data Gathering and Data Classification.

Data Analysis and Data Presentation.

Statistical Techniques for Achieving Quality.

IMPROVING QUALITY.

Quality Improvement.

Quality Improvement Initiatives.

Quality Innovation.

CONCLUSION.

Optimism for the Future: Quality Awards and Success Stories.

Appendix.

Index.
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The Wiley Advantage

  • Well balanced author team with academic and professional experience.
  • Text features a balance of managerial and statistical coverage.
  • Coverage of manufacturing, service, and business processes; not biased towards any industry.
  • Emphasis on processes and hands-on discussion of quality tools teach students to address and solve realistic quality problems.
  • Includes quality improvement projects for individuals and teams.
  • Case studies and extensive examples complement the text.
  • Emphasis on quality improvement through management by facts and team work.
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Instructors Resources
Wiley Instructor Companion Site
Instructor's Manual to Accompany Achieving Quality Through Continual Improvement
Computerized Test Bank to accompany Quality
Contact your Wiley Representative
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