 Total Quality Management: A Cross Functional Perspective
ISBN: 978-0-471-10804-7
Paperback
656 pages
February 1996
US $128.95
 Add to Cart
This price is valid for United States. Change location to view local pricing and availability. This is a Print-on-Demand title. It will be printed specifically to fill your order. Please allow an additional 1-2 days delivery time for paperbacks, and 3-5 days for hardcovers. The book is not returnable.
|
Visit Wiley's Higher Education Site for:
|
Quality as a Strategy.
What Is TQM?
The Baldrige Award.
Measures of Quality Product and Quality Process: The Traditional Approach.
Measures of Quality Product and Quality Process: The Emerging Cost-of-Quality Model.
Continuous Improvement: Basic Tools.
Continuous Improvement: Statistical Process Control.
Continuous Improvement: Some Advanced Tools.
Customer Measurement I: Traditional Multi-Attribute Methods.
Customer Measurement II: Quality Function Deployment.
Initiating TQM: Managing Change.
Employee Practices in Total Quality Management Organizations.
TQM and the Product Development Process.
Reengineering and TQM: The Role of Information Technology.
Benchmarking.
Landmarks on the TQM Road.
Indexes.
What Is TQM?
The Baldrige Award.
Measures of Quality Product and Quality Process: The Traditional Approach.
Measures of Quality Product and Quality Process: The Emerging Cost-of-Quality Model.
Continuous Improvement: Basic Tools.
Continuous Improvement: Statistical Process Control.
Continuous Improvement: Some Advanced Tools.
Customer Measurement I: Traditional Multi-Attribute Methods.
Customer Measurement II: Quality Function Deployment.
Initiating TQM: Managing Change.
Employee Practices in Total Quality Management Organizations.
TQM and the Product Development Process.
Reengineering and TQM: The Role of Information Technology.
Benchmarking.
Landmarks on the TQM Road.
Indexes.
