 Making Quality Work: A Leadership Guide for the Results-Driven Manager
ISBN: 978-0-471-13211-0
Paperback
208 pages
November 1993
US $29.95
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Road Map to World-Class.
The Trade-Off Trap.
What Once Came Naturally...
Quality: "The Unfair Advantage".
From Caveat Emptor to Customer-Supplier Partnership.
The Magic Ingredient.
Leading Customer-Focused Breakthrough.
Changing Your World.
Appendices.
Index.
The Trade-Off Trap.
What Once Came Naturally...
Quality: "The Unfair Advantage".
From Caveat Emptor to Customer-Supplier Partnership.
The Magic Ingredient.
Leading Customer-Focused Breakthrough.
Changing Your World.
Appendices.
Index.
