STEVEN R. RAYNER is Principal with Rayner & Associates, a consulting and training firm specializing in helping enterprises develop high-performing organizations. He has worked with companies such as IBM, Microsoft, Goodyear, Amdahl, and Paccar. Steve has addressed organizations such as the Ecology of Work, the Association of Quality and Participation, the American Society of Training and Development, and the IBM Canada Team Symposium. He is the author of Recreating the Workplace.