 Focused Quality: Managing for Results
ISBN: 978-0-471-13288-2
Paperback
193 pages
October 1995
US $24.95
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MANAGING THE VITAL FEW.
Why Focused Quality Management?
FOCUSED QUALITY MANAGEMENT: A FRAMEWORK FOR SUCCESS.
Prepare: Laying the Foundation.
Plan: Focusing Process Improvements.
Deploy: Making Process Improvements Happen.
Deploy: Making Organizational Improvements Happen.
Transition: Making It Stick.
LEADING THE CHANGE.
Leading the Charge.
Is the Organization Ready?
When Things Go Wrong.
Appendices.
Index.
Why Focused Quality Management?
FOCUSED QUALITY MANAGEMENT: A FRAMEWORK FOR SUCCESS.
Prepare: Laying the Foundation.
Plan: Focusing Process Improvements.
Deploy: Making Process Improvements Happen.
Deploy: Making Organizational Improvements Happen.
Transition: Making It Stick.
LEADING THE CHANGE.
Leading the Charge.
Is the Organization Ready?
When Things Go Wrong.
Appendices.
Index.
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