 The Nordstrom Way: The Inside Story of America's #1 Customer Service Company
ISBN: 978-0-471-16160-8
Paperback
256 pages
October 1996
US $19.95
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America's #1 Customer Service Company.
After the Gold Rush: A Store Is Born.
The Next Generation: Perfecting ``The Nordstrom Way''.
The Nordstrom Culture: Setting Employees Free.
``What's Inside'': Creating an Inviting Place.
A Company of Entrepreneurs: The ``Nordies'' Versus the Clock-Punchers.
The Art of Selling: Retailing Is a Contact Sport.
Customer Service the Nordstrom Way: The Future.
Index.
After the Gold Rush: A Store Is Born.
The Next Generation: Perfecting ``The Nordstrom Way''.
The Nordstrom Culture: Setting Employees Free.
``What's Inside'': Creating an Inviting Place.
A Company of Entrepreneurs: The ``Nordies'' Versus the Clock-Punchers.
The Art of Selling: Retailing Is a Contact Sport.
Customer Service the Nordstrom Way: The Future.
Index.
