User and Task Analysis for Interface Design
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About the book.
Chapter 1: Introducing User and Task Analysis for Interface Design.
PART 1: UNDERSTANDING THE CONTEXT OF USER AND TASK ANALYSIS.
Chapter 2: Thinking about Users.
Chapter 3: Thinking about Tasks.
Chapter 4: Thinking about the Users' Environment.
Chapter 5: Making the Business Case for Site Visits.
PART 2: GETTING READY FOR SITE VISITS.
Chapter 6: Selecting Techniques.
Chapter 7: Setting Up Site Visits.
Chapter 8: Preparing for the Site Visits.
PART 3: CONDUCTING THE SITE VISIT.
Chapter 9: Conducting the Site Visit—Honing Your Observation Skills.
Chapter 10: Conducting the Site Visit—Honing Your Interviewing Skills.
PART 4: MAKING THE TRANSITION FROM ANALYSIS TO DESIGN.
Chapter 11: Analyzing and Presenting the Data You Have Collected.
Chapter 12: Working Toward the Interface Design.
Chapter 13: Prototyping the Interface Design.
Chapter 14: User and Task Analysis for Documentation and Training.
Appendix A: Template for a Site Visit Plan.
Appendix B: Resources.
Appendix C: Guidelines for User-Interface Design.