 Fulfilling Customer Needs: A Practical Guide to Capacity Management
ISBN: 978-0-471-18092-0
Hardcover
240 pages
June 1998
US $120.00
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HARRY K. JACKSON Jr., a pioneer in the implementation of modern management tools and practices, is Executive Vice President of Delta Performance Group, Inc.
NORMAND L. FRIGON is founder and president of Delta Performance Group, Inc. He is the associate director and member of the board of directors of the University of Arizona Reliability Engineering Management Institute, and coauthor of Practical Guide to Experimental Design (Wiley). Mr. Jackson and Mr. Frigon are coauthors of Achieving the Competitive Edge (Wiley), From Concept to Customer, and The Leader.
NORMAND L. FRIGON is founder and president of Delta Performance Group, Inc. He is the associate director and member of the board of directors of the University of Arizona Reliability Engineering Management Institute, and coauthor of Practical Guide to Experimental Design (Wiley). Mr. Jackson and Mr. Frigon are coauthors of Achieving the Competitive Edge (Wiley), From Concept to Customer, and The Leader.
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