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Statistical Quality Control: Strategies and Tools for Continual Improvement

ISBN: 978-0-471-18378-5
544 pages
August 1998, ©1999
Statistical Quality Control: Strategies and Tools for Continual Improvement (0471183784) cover image


The text is written for technique oriented courses on quality like Introduction to Statistical Quality Control/Process Improvement that stress the use of statistical tools.In addition to the statistical tools, the text contains a section (Chapters 2-5) on non-statistical problem solving tools for quality improvement.

The main audience for this book are students in both undergraduate and graduate-level courses on Quality or Quality Control taught in Industrial Engineering programs, Statistics Departments and Schools of Business and Management.Other courses include: Applied Statistical Methods, Engineering Statistics, and Statistics for MBA or Executive MBA programs.This book is also appropriate for use in in-house company training courses on quality.

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Table of Contents


Detecting and Prioritizing Problems

Problem-Solving Strategies

Group-Based Problem Solving

The Reward Structure: The Human Side of Problem Solving

Measurements and Their Importance for Quality

Analysis of Information: Graphical Displays and Numerical Summaries

Modeling Variability: An Introduction to Probability Distributions

Sample Surveys

Statistical Inference Under Simple Random Sampling

Acceptance Sampling Plans

Statistical Process Control: Control Charts

Process Capability and PRE-Control

Principles of Effective Experimental Design

Analysis of Data from Effective Experimental Designs and an Introduction to Factorial Experiments

Taguchi Design Methods for Product and Process Improvement

Regression Analysis: A Useful Tool for Modeling Relationships

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Author Information

Johannes Ledolter is a Professor at the University of Iowa in the Department of Statistics and Actuarial Science and the Department of Management Sciences, and a Professor at the Wirtschaftsuniversität Vienna, Austria. He received a Ph.D. in Statistics from the University of Wisconsin-Madison in 1975. Professor Ledolter held visiting positions at the University of Wisconsin, Princeton University, and Yale University. His area of research centers around time series analysis and forecasting, statistical methods for quality improvement, and applications of statistics in business and engineering. He has coauthored the books Statistical Methods for Forecasting, published by Wiley in 1983, and Applied Statistics for Engineers and Physical Scientists, published by Macmillan (Prentice Hall) in 1992.He and Dr. Burrill are coauthors of the book Achieving Quality Through Continual Improvement, published by Wiley in 1999. Professor Ledolter is a Fellow of the American Statistical Association, and an Elected Member of the International Statistical Institute.

Dr. Claude W. Burrill is a consultant on quality and project management. He is an Adjunct Professor in the School of Business at the University of Iowa. He received a Ph.D. in Mathematics from the University of Iowa in 1952, and an honorary doctorate from William Patterson College of New Jersey in 1979. His experience includes a year as a Fulbright Scholar at the University of Manchester, UK, ten years as a member of the New York University Graduate Center at Bell Labs, and ten years as a member of the IBM Systems Research Institute. He has held visiting faculty appointments at Columbia University, Dartmouth College, and the National University of Singapore, and has lectured and consulted internationally. He has authored or coauthored eight books on a variety of topics, including mathematics, probability, computer modeling, quality, and project management. He and Professor Ledolter are coauthors of the book Achieving Quality Through Continual Improvement, published by Wiley in 1999.


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The Wiley Advantage

  • Discussion of non-statistical problem solving tools found in Chapters 2-5 covers the organizational aspects of general or team-based problem solving techniques; topics not usually found in other books.
  • Thorough coverage of statistical quality control, with emphasis on the understanding of concepts and their practical use in solving quality problems. Coverage of sample inspection plans, control charts and capability indexes includes a careful discussion of the differences between statistical control and capability.
  • Extensive discussion of design of experiments for process improvement, from basic principles through the analysis of factorial and fractional factorial designs, concludes with a chapter on Taguchi methods.
  • The large collection of exercises for each chapter is supported by Problem Solving Projects at the end of each of the text's five sections. Several of the exercises and Projects involve the analysis of large, case-oriented data sets.
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Instructors Resources
Wiley Instructor Companion Site
Instructor's Manual to Accompany Statistical Quality Control: Strategies and Tools for Continual Improvement
Provides extensive solutions for end-of chapter exercises and end-of section problems. Also accompanied by a data disk containing all data sets from the text. Files are in ASCII format and can also be downloaded as a self-extracting zip file.
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