 
The X-Factor: Getting Extraordinary Results from Ordinary People
ISBN: 978-0-471-21808-1
Adobe E-Book
July 2002
US $32.50
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ROSS R. RECK, PhD, is an internationally known author, speaker, and consultant. He received his PhD from Michigan State University and spent ten years as a professor of management at Arizona State University. His clients include Hewlett-Packard, John Deere, American Express, and numerous other Fortune 500 companies. Dr. Reck is also coauthor of the bestselling The Win-Win Negotiator.
