 Six Sigma Team Dynamics: The Elusive Key to Project Success
ISBN: 978-0-471-22277-4
Hardcover
288 pages
October 2002
US $39.95
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Six Sigma Team Dynamics: The Elusive Key to Project Success.
The Roles and Responsibilities of a Six Sigma Team.
Team Effectiveness: How the Lack of Facilitative Leadership Results in Six Sigma Failures.
When Six Sigma Meetings Go Bad: Facilitative Interventions and When to Use Them.
Managing the Six Sigma Project.
Dealing with Maladaptive Six Sigma Behaviors.
Completing the Six Sigma Project: The Never Ending Responsibility of the Champion.
Pitfalls to Avoid in Creating Six Sigma Team Dynamics.
Appendix A: Alpha Omega Call Center DMAIC Templates.
Appendix B: 95 Questions Champions Should Ask Their Project Teams.
Appendix C: The Champion's Responsibilities.
Index.
The Roles and Responsibilities of a Six Sigma Team.
Team Effectiveness: How the Lack of Facilitative Leadership Results in Six Sigma Failures.
When Six Sigma Meetings Go Bad: Facilitative Interventions and When to Use Them.
Managing the Six Sigma Project.
Dealing with Maladaptive Six Sigma Behaviors.
Completing the Six Sigma Project: The Never Ending Responsibility of the Champion.
Pitfalls to Avoid in Creating Six Sigma Team Dynamics.
Appendix A: Alpha Omega Call Center DMAIC Templates.
Appendix B: 95 Questions Champions Should Ask Their Project Teams.
Appendix C: The Champion's Responsibilities.
Index.
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