 
Hotel Front Office Management, 3rd Edition
ISBN: 978-0-471-22660-4
Adobe E-Book
October 2002
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Preface.
Acknowledgments.
Chapter 1: Introduction to Hotel Management.
Chapter 2: Hotel Organization and the Front Office Manager.
Chapter 3: Effective Interdepartmental Communications.
Chapter 4: Property Management Systems.
Chapter 5: Reservations.
Chapter 6: Yield Management.
Chapter 7: Guest Registration.
Chapter 8: Processing Guest Charge Payments.
Chapter 9: Guest Checkout.
Chapter 10: Night Audit.
Chapter 11: Managing Hospitality.
Chapter 12: Training for Hospitality.
Chapter 13: Promoting In-House Sales.
Chapter 14: Security.
Glossary.
Index.
Acknowledgments.
Chapter 1: Introduction to Hotel Management.
Chapter 2: Hotel Organization and the Front Office Manager.
Chapter 3: Effective Interdepartmental Communications.
Chapter 4: Property Management Systems.
Chapter 5: Reservations.
Chapter 6: Yield Management.
Chapter 7: Guest Registration.
Chapter 8: Processing Guest Charge Payments.
Chapter 9: Guest Checkout.
Chapter 10: Night Audit.
Chapter 11: Managing Hospitality.
Chapter 12: Training for Hospitality.
Chapter 13: Promoting In-House Sales.
Chapter 14: Security.
Glossary.
Index.
