 Achieving Business Value from Technology: A Practical Guide for Today's Executive
ISBN: 978-0-471-23230-8
Hardcover
254 pages
October 2002
US $59.95
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Introduction.
Chapter 1: Industrial Age Thinking for Information Age Problems.
Business Value from Information Technology (BVIT)-A Large and Growing Problem.
Learning from Case Studies.
What Do These Case Studies Have in Common?
Some Historical Perspective.
Drawing Conclusions from These Changes.
Revisiting the Case Studies.
Industrial Age Thinking for Information Age Problems.
The Limitations of Financial Metrics.
The Value of Financial Techniques for IT Investment Appraisal.
What Else Do We Need?
Summary.
Chapter 2: The Five Pillars of Benefits Realization.
Pillar 1: Strategic Alignment.
Pillar 2: Business Process Impact.
Pillar 3: Architecture.
Pillar 4: Direct Payback.
Pillar 5: Risk.
Summary.
Chapter 3: P2-Process.
Step 1: Setting the Ground Rules.
Step 2: Defining IT Value Standards.
Step 3: IT Value Analysis.
Step 4: IT Value Project Management.
Step 5: IT Value Achievement.
Step 6: IT Value Management.
Selecting Specific Products and Vendors.
Refinements.
Sensitivity Analysis.
Investment Scope.
Summary.
Chapter 4: P3-People.
Roles-A Foundation Stone of Effective Governance.
The IT Council.
The IT Investment Board.
The Office of Architecture and Standards.
The Project Office.
Summary and Next Steps.
Appendix A: Sample Value Standards.
Strategic Alignment.
Payback.
Architecture.
Business Process Impact.
Risk.
Appendix B: Sample Value Standards Scoring Metrics.
Business Process Impact.
Architecture.
Risk.
Appendix C: Completed Weightings.
Appendix D: From the Field-Investment Case Worked Example.
Appendix E: Quantifying End-User Benefits.
Preliminary Information.
Opening the Meeting.
Resolution of Inconsistencies.
Quantifying the Benefits.
Refine Quantification.
Cross-Verification.
Appendix F: Gartner Recommended Approach to Risk Management.
Collaborative Risk Management.
Risk Assessment Processes.
Predictability and Complexity of Risks.
Summary.
Appendix G: Analytical Hierarchy Process/Analysis.
Appendix H: Probability Analysis (Monte Carlo Simulation).
Appendix I: Gartner Approach to Change Management: Strategic Planning Assumption.
The Need for Change Management.
The Human Response to Change.
Appendix J: Financial Metrics.
Net Present Value (NPV).
Internal Rate of Return (IRR).
Index.
Chapter 1: Industrial Age Thinking for Information Age Problems.
Business Value from Information Technology (BVIT)-A Large and Growing Problem.
Learning from Case Studies.
What Do These Case Studies Have in Common?
Some Historical Perspective.
Drawing Conclusions from These Changes.
Revisiting the Case Studies.
Industrial Age Thinking for Information Age Problems.
The Limitations of Financial Metrics.
The Value of Financial Techniques for IT Investment Appraisal.
What Else Do We Need?
Summary.
Chapter 2: The Five Pillars of Benefits Realization.
Pillar 1: Strategic Alignment.
Pillar 2: Business Process Impact.
Pillar 3: Architecture.
Pillar 4: Direct Payback.
Pillar 5: Risk.
Summary.
Chapter 3: P2-Process.
Step 1: Setting the Ground Rules.
Step 2: Defining IT Value Standards.
Step 3: IT Value Analysis.
Step 4: IT Value Project Management.
Step 5: IT Value Achievement.
Step 6: IT Value Management.
Selecting Specific Products and Vendors.
Refinements.
Sensitivity Analysis.
Investment Scope.
Summary.
Chapter 4: P3-People.
Roles-A Foundation Stone of Effective Governance.
The IT Council.
The IT Investment Board.
The Office of Architecture and Standards.
The Project Office.
Summary and Next Steps.
Appendix A: Sample Value Standards.
Strategic Alignment.
Payback.
Architecture.
Business Process Impact.
Risk.
Appendix B: Sample Value Standards Scoring Metrics.
Business Process Impact.
Architecture.
Risk.
Appendix C: Completed Weightings.
Appendix D: From the Field-Investment Case Worked Example.
Appendix E: Quantifying End-User Benefits.
Preliminary Information.
Opening the Meeting.
Resolution of Inconsistencies.
Quantifying the Benefits.
Refine Quantification.
Cross-Verification.
Appendix F: Gartner Recommended Approach to Risk Management.
Collaborative Risk Management.
Risk Assessment Processes.
Predictability and Complexity of Risks.
Summary.
Appendix G: Analytical Hierarchy Process/Analysis.
Appendix H: Probability Analysis (Monte Carlo Simulation).
Appendix I: Gartner Approach to Change Management: Strategic Planning Assumption.
The Need for Change Management.
The Human Response to Change.
Appendix J: Financial Metrics.
Net Present Value (NPV).
Internal Rate of Return (IRR).
Index.
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