DAVID H. ANDREWS is a widely known author of more than fifty computer industry white papers with more than a million copies in circulation. He is regularly quoted in trade journals and business publications and has made IT presentations to audiences in twenty countries. Before founding Andrews Consulting Group in 1984, Mr. Andrews spent seventeen years overseeing information system development efforts at SmithKline, Timex, Citibank, and AT&T.

KENNETH R. JOHNSON has spent more than thirty years overseeing the development of advanced software systems. He was a leading software engineer and development executive at IBM, where he played key roles in the creation of the Network Station, CICS, and OS/400. Mr. Johnson is a recognized expert in the software development process.